Your first point of contact on campus for any queries

We are committed to providing an outstanding student contact experience: online, by phone or in person.

Seven student connect assistants in MUSE

Service Connect is your first point of contact for enquiries about your life at Macquarie. We can assist as you navigate Macquarie's processes and services, helping point you in the right direction and making sure you have the resources you need.

We can assist you with:

  • Enrolment and class registration support
  • Understanding the right policy or process to help you
  • Helping you find the information you need
  • Answering your questions about applications you might submit (eg. Recognition of Prior Learning, Course Transfer, Special Consideration)
  • Administration related to your studies at Macquarie (eg. Status Letters, Transcripts, changing your personal details)
  • Guidance you may require for your course progression or changes (eg. Course Guidance Form)

If your question or problem is IT related, contact the IT Service Desk.

Contact Service Connect

Got questions? Contact Service Connect via one of the following methods:

  • Live Chat, found in the bottom right corner of this page during business hours.
  • Submit an online enquiry via AskMQ
  • Tel: +61 (2) 9850 6410
  • In person on the Ground Floor, 18 Wally's Walk, Macquarie University
Operating hours

Standard business hours: 9.00am - 5.00pm, Monday to Friday.

Chart explaining the standard of service students should expect to receive from Student Connect.