Service desk

Service desk

Contact the IT Service Desk to assist you with issues ranging from network access to computer problems.

Online Log a ticket any time using OneHelp
Email Email us at help@mq.edu.au
Phone Direct: +61 2 9850 HELP (4357)
Australian toll-free: 1 800 MQ HELP (1800 67 4357)
On campus Come and visit the IT Service Desk located on the ground floor at 17 Wally’s Walk (C5C), Room 244

IT Service Desk are open:

  • Monday–Friday: 8am–8pm. 
  • Saturday–Sunday: 10am–6pm.

OneHelp

Macquarie OneHelp is the University wide online request system. OneHelp enables you to log issues and requests, and then monitor them to completion through automatic email notification and status updates.

OneHelp triages and tracks queries, directing them to the correct department – whether it is the IT Service Desk, the operations team, an academic department, library or financial services.

There is one entry point into the tool using your OneID to authenticate.

Using OneHelp is straightforward – user video guides will walk you through navigation, logging a request, raising an issue, viewing tickets, and approving or rejecting tickets.

OneID

OneID is the identity and authentication at Macquarie University, you can access all OneID enabled systems using the same login details and not have to remember dozens of passwords.

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