IT service desk

IT service desk

Contact the IT service desk to assist you with issues ranging from network access to computer problems.

Online Log a ticket any time using OneHelp
Email Email us at
Phone Direct: +61 2 9850 HELP (4357)
Australian toll-free: 1 800 MQ HELP (1800 67 4357)
On campus Come and visit the IT service desk located on the ground floor at 17 Wally’s Walk, Room 244


Monday – Friday                                     8am-8pm

Saturday – Sunday                                 10am-6pm

Public holidays

Open 10am - 6pm

Closed on the dates listed below:

Christmas and New Year 22 December 2018 - 1 January 2019 (Inclusive)

Good Friday                                           19 April 2019

Easter Sunday                                        21 April 2019


Macquarie OneHelp is the University wide online request system. OneHelp enables you to log issues and requests, and then monitor them to completion through automatic email notification and status updates.

OneHelp triages and tracks queries, directing them to the correct department – whether it is the IT service desk, the operations team, an academic department, library or financial services.

There is one entry point into the tool using your OneID to authenticate.

Using OneHelp is straightforward – user video guides will walk you through navigation, logging a request, raising an issue, viewing tickets and approving or rejecting tickets.


OneID is the identity and authentication at Macquarie University. You can access all OneID enabled systems using the same login details and not have to remember dozens of passwords.

IT status

A real-time view of live operational status of Macquarie IT systems and services.

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