Your first point of contact at Macquarie for all IT support

We provide various services including phone, desk and self-service support, and online request service.

The IT Service Desk provides phone support between 8am – 8pm, Monday to Friday and 10am – 6pm pm on weekends. You can also contact us 24/7 via OneHelp, or drop in and see us at the Techbar on the Ground Floor, 18 Wally's Walk between  8am – 6pm Monday to Friday.

OneID

Your OneID is your identity at Macquarie and allows you to access all student systems. Find out how to manage your OneID as a student or staff member.

AppStream

AppStream is an application streaming service for Macquarie students and staff which allows you to access your Macquarie apps on the go.

Zoom

Participate in a Zoom meeting or schedule and host your own. Learn the basics of how to use Zoom as a Macquarie student and make the most of this tool for tutorials, lectures and any other kind of meetings.

Email access

You can access your Macquarie student email via the Gmail platform. Find out how to log in for the first time and get answers to common issues.

Software installation

You can download a variety of software applications directly onto your computer. Access these using your OneID.

Office 365

As a Macquarie student, you can download Microsoft Office Suite for free. View instructions on how to access your Microsoft Office subscription and install Office 365.

iLearn

iLearn is Macquarie's online learning environment. Find out how to access your unit's lecture recordings and submit assignments via this platform by checking out our iLearn guides.

iPrint

Learn how to use iPrint for all your printing needs on campus, including how to send your printing jobs to iPrint locations, pay for them and where to collect them.

OneNet Wi-fi

Connect wirelessly to our campus network with your own personal connection. You'll only need to set your connection once before you can access our network instantly whenever you are on campus.

CaptureMe

Forget about queuing to get your student ID. Upload your own photo and government-issued ID via CaptureMe so you can easily get your Campus Card.

Stay notified

IT status

IT status is a real-time view of the live operational status of Macquarie IT systems and services. Check it out any time and subscribe to receive updates.

Alerts

Alerts is a multi-channel emergency broadcast system that alerts you of an emergency on campus, giving you advice on what measures to take to stay safe.

OneHelp

OneHelp is a university-wide online request system that allows users to log issues and requests, and ask our staff for help.

Hours of Operation

Service Desk is contactable:
  • Monday to Friday: 9am – 8pm
  • Saturday to Sunday: 10am – 6pm
  • Public holidays: 10am – 6pm
TechBar is open:
  • Monday to Friday: 8am – 6pm  (Ground Floor, 18 Wally's Walk)

We are closed on the dates listed below:

  • Australia Day: Friday 26th Jan
  • Good Friday: Friday 29th March
  • Easter Sunday: Sunday 31st March
  • Anzac Day: Thursday 25th April
  • Christmas and new year period: 23rd Dec 2024 - 3rd of Jan 2025