Your first point of contact at Macquarie for all IT support
We provide various services including phone, desk and self-service support, and online request service.
Ground Floor, 18 Wally’s Walk
Macquarie University
The IT Service Desk provides phone support between 8am – 8pm, Monday to Friday and 10am – 6pm pm on weekends. You can also contact us 24/7 via OneHelp, or drop in and see us at the Techbar on the Ground Floor, 18 Wally's Walk between 8am – 6pm Monday to Friday.
Stay notified
IT status
IT status is a real-time view of the live operational status of Macquarie IT systems and services. Check it out any time and subscribe to receive updates.
OneHelp
OneHelp is a university-wide online request system that allows users to log issues and requests, and ask our staff for help.
Hours of Operation
Service Desk is contactable:
- Monday to Friday: 8am – 8pm
- Saturday to Sunday: 10am – 6pm
- Public holidays: 10am – 6pm
TechBar (In-person Support) is Available:
- Monday to Friday: 8am – 6pm (Ground Floor, 18 Wally's Walk)
- Closed on Public Holidays
We are closed on the dates listed below:
- Christmas and new year period: 25th Dec 2025 - 1st of Jan 2026
- Good Friday: 3rd of April 2026
- Easter Sunday: 5th of April 2026
- Easter Monday: 6th of April 2026
- ANZAC Day: 25th of April 2026
- ANZAC Day (Observed): 27th of April 2026