Your first point of contact at Macquarie for all IT support

We provide various services including phone, desk and self-service support, and online request service.

The IT Service Desk provides phone support between 8am – 8pm, Monday to Friday and 10am – 6pm pm on weekends. You can also contact us 24/7 via OneHelp, or drop in and see us at the Techbar on the Ground Floor, 18 Wally's Walk between  8am – 6pm Monday to Friday.

Stay notified

IT status

IT status is a real-time view of the live operational status of Macquarie IT systems and services. Check it out any time and subscribe to receive updates.

Alerts

Alerts is a multi-channel emergency broadcast system that alerts you of an emergency on campus, giving you advice on what measures to take to stay safe.

OneHelp

OneHelp is a university-wide online request system that allows users to log issues and requests, and ask our staff for help.

Hours of Operation

Service Desk is contactable:
  • Monday to Friday: 9am – 8pm
  • Saturday to Sunday: 10am – 6pm
  • Public holidays: 10am – 6pm
TechBar is open:
  • Monday to Friday: 8am – 6pm  (Ground Floor, 18 Wally's Walk)

We are closed on the dates listed below:

  • Christmas and new year period: 23rd Dec 2024 - 3rd of Jan 2025