Your first point of contact at Macquarie for all IT support
We provide various services including phone, desk and self-service support, and online request service.
The IT Service Desk provides phone support between 8am – 8pm, Monday to Friday and 10am – 6pm pm on weekends. You can also contact us 24/7 via OneHelp, or drop in and see us at the Techbar on the Ground Floor, 18 Wally's Walk between 8am – 6pm Monday to Friday.
Stay notified
IT status
IT status is a real-time view of the live operational status of Macquarie IT systems and services. Check it out any time and subscribe to receive updates.
Alerts
Alerts is a multi-channel emergency broadcast system that alerts you of an emergency on campus, giving you advice on what measures to take to stay safe.
OneHelp
OneHelp is a university-wide online request system that allows users to log issues and requests, and ask our staff for help.
Hours of Operation
Service Desk is contactable:
- Monday to Friday: 9am – 8pm
- Saturday to Sunday: 10am – 6pm
- Public holidays: 10am – 6pm
TechBar is open:
- Monday to Friday: 8am – 6pm (Ground Floor, 18 Wally's Walk)
We are closed on the dates listed below:
- Christmas and new year period: 24th Dec 2024 - 2nd of Jan 2025