Crisis support

24/7 support

• Lifeline Australia provide telephone counselling via their 24hr Crisis Support Line : 13 11 14
  as well as chat or text options
• Mensline Australia provide a 24/7 free telephone and online counselling service for Australian men : 1300 78 99 78

Emotional support

If you're feeling overwhelmed, distressed, or unsafe, crisis support is available. Student Wellbeing can provide immediate emotional support and help you navigate this difficult time.

• Contact Student Wellbeing – Call +61 (2) 9850 7497
• Contact the GP Service at MQ Health
• Offshore Student Support

International students can also email internationalstudentengagement@mq.edu.au for support from our International Student Engagement Officer.

Your course work

Whether you are on campus or off campus, there are many academic support options available to you. Sign up for workshops or seek help with your assignments with services such as Academic Success for help with your academic writing and study skills, numeracy support. You can also talk to your teaching staff about whatever is affecting your study and they can refer you to services that can provide you with support.

Withdrawing from units

If you are affected by events out of your control and are unable to continue your studies you can withdraw according to these key dates and processes.

If you need to withdraw outside of these key dates, you can apply for withdrawal without academic or financial penalty from your units. This means that you will not have a fail recorded for the unit, and you can apply for a tuition fee refund. To do this:

• Apply for withdrawal
• As part of this withdrawal application you can provide a personal statement which gives information about why you need to withdraw because of events happening around you
• if you have supporting documentation to use in this application for withdrawal, we encourage you to supply it

If you have questions about withdrawal, Service Connect and Student Advocacy  can help you.

Unable to submit assessments

If you are unable to complete your assessments at the time they are due for submission please submit a Special Consideration request.

Taking time off from study

If you need to withdraw from your studies for up to 12 months you can apply for a Leave of Absence (Australian students only) or a Suspension of Study (International students only).

If you're facing financial hardship, support is available. Macquarie offers a range of initiatives to assist international students during challenging times.

Find out more