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Setting up your student email

Find more details on using the Macquarie student email including logging in, password troubleshooting, forwarding emails and accessing from China.

Important update: Student email has moved to Outlook.

Macquarie University student email is now accessed through Microsoft Outlook instead of Gmail.

Continue signing in using:

  • your student email address
  • your OneID password
  • multi-factor authentication (MFA) when prompted.

Your email address has not changed and all existing emails that were migrated are available in Outlook. Learn more about this update.

Student email

Macquarie University provides student email access via the Outlook platform. By using Macquarie University Outlook you are agreeing to comply with the Macquarie University Acceptable Use Policy.

Your Macquarie University student email address is created once you are admitted to your course. After completing your first-time log in and setting up your OneID password, sign in to eStudent and go to ‘Contact Details’ to view your student email address.

If your email address already exists, (meaning it has been taken up by other students who have the same name), then your email address will contain a unique number at the end of your name: firstname.lastname(number)@students.mq.edu.au.

Log in to your email

See how you can access Outlook.

  1. Go to https://outlook.office.com.
  2. Enter your Macquarie University student email address (firstname.lastname@students.mq.edu.au).
  3. Enter your OneID password.
  4. Complete multi-factor authentication (MFA) if prompted.
  5. Your mailbox will open in Outlook.

You can also access your student email using the Microsoft Outlook app on iPhone, iPad and Android devices.

  1. Install the Microsoft Outlook app from the Apple App Store or Google Play.
  2. Open the Outlook app.
  3. Enter your student email address.
  4. Sign in using your OneID password.
  5. Complete MFA if prompted.

Common FAQs

Find answers to common questions and issues regarding student emails.

If you are able to log in to iLearn and other systems using your OneID password but just can’t log in to your student email, then your password has not been synced properly to your email.

The only way to solve this problem is to reset your OneID password again from the password change portal. Once you reset your password, you will be able to login to your student email straight away.

If your browser is already signed in to a personal Microsoft account (for example Outlook.com or Hotmail), Outlook may automatically open that mailbox.

To access your student mailbox:

  1. Sign out of your personal Microsoft account.
  2. Return to Outlook.
  3. Select 'Use another account' if prompted.
  4. Sign in using your Macquarie University student email address and OneID password.

If you are an HDR student and have an @hdr.mq.edu.au mailbox, email sent to your @students.mq.edu.au address will continue to be automatically delivered to your HDR mailbox.

Do not configure forwarding from your HDR mailbox back to your student mailbox, as this may create a mail loop.

All other students can configure automatic forwarding from Outlook.

Set up forwarding

  1. Sign in to Outlook on the web.
  2. Select Settings.
  3. Select Mail > Forwarding.
  4. Turn on Enable forwarding.
  5. Enter the email address you want your mail forwarded to.
  6. We recommend selecting 'Keep a copy of forwarded messages'.
  7. Select Save.

You may open your student email from China using the steps below:

  1. Go to https://mq.okta.com and login with your OneID and your OneID password.
  2. Click to open 'AppStream – Student Applications'.

    Appstream tile in the okta website

  3. Click to open Google Chrome within AppStream.
  4. You should then be able to browse to open your student email.
  5. Once you have opened your student email, you may follow the guide above to setup a forwarding rule to forward all your student email to your personal email account.

If you are an HDR student, all your emails are in your @hdr.mq.edu.au including emails being sent to your @students.mq.edu.au mailbox. You will not be able to set up any forwarding rule in your @students.mq.edu.au email account if you are an HDR student.
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