Service Connect
- Ground Floor
- 18 Wally's Walk
- Macquarie University
- T: +61 (2) 9850 6410
Your transcript includes units, results, credit points, course completion and/or conferral of award details, and all fails.
Before you request your academic transcript, ensure you have no outstanding fees. Your transcript request will not be processed until all debts/sanctions are cleared. Visit our how to pay page for more details.
Requests for academic transcripts are processed at the time the request is submitted - transcripts cannot be ordered in advance.
If you order your transcript before the result release date for a session, any units enrolled for that session will just be shown as "enrolled".
If you are expecting to complete your degree and wish for your transcript to show your qualification date, you need to wait for your completion letter or check your unofficial transcript to see if it's displayed there first, before you place your transcript request.
Time you place your request | When your Transcript will be ready for pick up, posting or digital download |
---|---|
Transcripts ordered before 12pm | Collection the next business day, for example:
|
Transcripts ordered after 12pm | Collection 2 business days, for example:
|
Note: If you request to have your document posted out to you, time frames are as per Australia Post.
The option to pay for and collect your academic document by visiting Service Connect on campus is available for most* requests.
These forms rely on your MQ OneID for verification. If you have forgotten your MQ OneID or password, contact IT Service Desk.
Visit the payment portal to request and pay for your transcript.
Allow three to five days delivery for postage within Australia.
International delivery times vary between countries. You must provide:
If you are requesting a transcript to be sent to World Education Services (WES) and would like the WES Academic Records Request form to be included, also submit an AskMQ enquiry. Note that this form is recommended, but not required by WES.
Visit the payment portal to request and pay for your My eQuals transcript. Once verified, your digital document will be available on the My eQuals platform.
You should log in to My eQuals with your official student email address (eg <name>@students.mq.edu.au) to access your documents.
If you find no documents available when you log in with your student account, your digital document may be available in an account made with your preferred email address that you nominated at the Payment Gateway.
Once you are registered and logged in to My eQuals you can update your profile to combine your preferred student accounts.
If you realise the email or postal address you provided is incorrect, contact Service Connect as soon as possible to discuss.
You will need to share your electronic documents with WES through MyEquals. To request your transcript, follow the steps in the "Digital copy of my transcript" above. Once you’ve received your document you can then share it with WES by logging into MyEquals. More information about My eQuals.
*Note that as this is historical information possibly requiring collation, your Transcript may take longer to process than estimated. Contact Service Connect if you have any questions.
This is a two-part process:
Allow 2 business days for your transcript to be available for collection. When collecting your transcript in person, ensure you bring a valid official form of photo identification, eg driver licence or passport. You can collect your Academic Transcript from Service Connect.
Third-party collection
To have a nominated third party collect document(s) on your behalf you will need to select this option in the online gateway at the time you request your transcript. Make sure to advise your third party they will need to provide an official form of photo identification at the time of collection (eg driver licence or passport).
This is a two-part process:
Allow three to five days delivery for postage within Australia.
International delivery times vary between countries. You must provide:
If you are requesting a transcript to be sent to World Education Services (WES) and would like the WES Academic Records Request form to be included, also submit an AskMQ enquiry. Note that this form is recommended, but not required by WES.
You will need to request to have your document posted directly to WES. To request your transcript, follow the steps in "Post Transcript to my nominated address". Make sure to include your WES reference number in the “Attention To” section of your request.
If you were enrolled at SKTC, NSTC or IECS prior to 1990, you will need to contact AskMQ with “Transcript prior to 1990” as the subject heading and we will respond to your enquiry.
*Note that as this is historical information requiring collation, your Transcript may not be available for same-day collection.
Prices are as follows:
Postage will be applied if you have requested your documents be sent to you.
Note:
Current students can generate an unofficial transcript via eStudent.
With the introduction of the 2020 Curriculum, there are changes to the information appearing on unofficial transcripts.
View detailed examples of the changes to unofficial transcripts [PDF 544KB].
The graduate register search engine includes all Macquarie awards conferred from 2002 onwards. The graduate registers between 1970 – 2001 are located at graduate register.
This is probably because you didn’t log in with your MQ OneID.
Exit out and log in again using your MQ OneID. If your attempts at logging in are unsuccessful, you may like to check whether the problem is with your MQ OneID or password.
Try logging in on the MQ OneID page and see what message pops up. If the problem is your password, you can change it online. If the problem is your MQ OneID you will need to contact IT Service Desk.
You can access your payment receipt by logging in to the payment portal again via the link/choices you used for your request. In the ribbon heading 'My Account' you will see all your past payment activity.
Try logging in on the MQ OneID page and see what message pops up. If the problem is your password, you can change it online. If the problem is your MQ OneID you will need to contact IT Service Desk.
It is important you ensure the information you provide is correct as all requests are accepted at face value.
However, in exceptional circumstances, we may be able to rectify this. Contact Service Connect.
You will need to contact Revenue Services to discuss this. Revenue Services at +61 (2) 9850 7230.
This could be due to a variety of factors.
All requests are accepted at face value and once your request has been processed through the payment gateway, refunds are not provided.
If you need to share your transcript with World Education Services (WES), please follow one of the below steps.
You studied from 2008 onwards
You will need to share your electronic documents with WES through MyEquals. To request your transcript, follow the steps in the "I was a student after 2008" section above, then "Digital copy of my transcript". Once you’ve received your document you can then share it with WES by logging into MyEquals. More information about My eQuals.
You studied before 2008
You will need to request to have your document posted directly to WES. To request your transcript, follow the steps in "I was a student before 2008" section above, then "Post transcript to my nominated address". Make sure to include your WES reference number in the “Attention To” section of your request.
You can find further information about sharing your documents from Macquarie University to WES on their website.
Got questions? Contact Service Connect via one of the following methods:
To discuss any payment issues, contact Revenue Services at +61 (2) 9850 7230.
Find answers via AskMQ.
Submit a query