Request, pay and collect your academic transcript

Your transcript includes units, results, credit points, course completion and/or conferral of award details, all fails and withdrawals.

Student Connect

Request an official academic transcript

Before you request your academic transcript, ensure you have no outstanding fees. Your transcript request will not be processed until all debts/sanctions are cleared. Visit our how to pay page for more details.

Processing time

Time you place your request

When your Transcript will be ready for pick up or posting
Transcripts ordered before 12pm

Collection the next business day, for example:

  • order before 12pm Monday - available Tuesday
  • order before 12pm Thursday - available Friday
  • order before 12pm Friday - available Monday
Transcripts ordered after 12pm

Collection 2 business days, for example:

  • order after 12pm Monday - available Wednesday
  • order after 12pm Thursday - available Monday
  • order after 12pm Friday - available Tuesday

Note: If you request to have your document posted out to you, time frames are as per Australia Post.

The option to pay for and collect your academic document by visiting Student Connect on campus is available for most* requests.

These forms rely on your MQ OneID for verification. If you have forgotten your MQ OneID or password, contact IT Service Desk.

Collect transcript in person
  • Visit the payment portal to request and pay for your transcript.
  • When collecting your transcript in person, ensure you bring a valid official form of photo identification, eg driver licence or passport.
  • You can collect your Academic Transcript from Student Connect.
Third-party
  • To have a nominated third party collect document(s) on your behalf you will need to select this option in the online gateway at the time you request your transcript. Make sure to advise your third party that they will need to provide an official form of photo identification at the time of collection (eg driver licence or passport).
Post transcript to nominated address

Visit the payment portal to request and pay for your transcript.

Allow three to five days delivery for postage within Australia.

International delivery times vary between countries. You must provide:

  • A street address:  PO Boxes or similar delivery depots cannot be used for international couriers
  • A local contact number for delivery, and if your transcript is being mailed to an organisation or institution outside Australia, you must provide a valid contact number for the organisation.

If you are requesting a transcript to be sent to World Education Services (WES) and would like the WES Academic Records Request form to be included, also submit an AskMQ enquiry with "Transcripts Team – WES Form" as the subject heading. Note that this form is recommended, but not required by WES.

Digital copy of my transcript

Visit the payment portal to request and pay for your My eQuals transcript. Once verified, your digital document will be available on the My eQuals platform.

You should log in to My eQuals with your official student email address (eg <name>@students.mq.edu.au) to access your documents.

If you find no documents available when you log in with your student account, your digital document may be available in an account made with your preferred email address that you nominated at the Payment Gateway.

Once you are registered and logged in to My eQuals you can update your profile to combine your preferred student accounts.

Send transcript to an Australian organisation or institution
  • Visit the payment portal to request and pay for your transcript.
  • Transcripts posted to an Australian organisation or institution for accreditation or further study purposes requires no payment. Allow three to five business days for delivery.
  • Payment is required for organisations and institutions outside Australia. If you require your transcript to be sent to an organisation or institution outside Australia, use the form above "I would like my transcript posted out to a nominated address".

If you realise the email or postal address you provided is incorrect, contact Student Connect as soon as possible to discuss.

These forms are for those students who do not have an MQ OneID.

*Note that as this is historical information possibly requiring collation, your Transcript may take longer to process than estimated. Contact Student Connect if you have any questions.

Collect and pay for my transcript in person

Complete an Academic Transcript Request form [PDF 211KB] and take it with you to order and collect your Academic Transcript from Student Connect.

If you require someone to collect and pay for your transcript on your behalf, they will need to submit a third-party authority form [PDF 162KB] signed by you.

Post transcript to my nominated address

This is a two-part process:

  1. Complete the form online and upload your valid official form of photo identification, eg driver licence or passport. If your name has changed, you will also need to upload supporting documentation (eg change of name certificate).
  2. Once your request has been confirmed by email, you will be directed to our online payment gateway to finalise your request.

Allow three to five days delivery for postage within Australia.

International delivery times vary between countries. You must provide:

  • A street address:  PO Boxes or similar delivery depots cannot be used for international couriers
  • A local contact number for delivery, and if your transcript is being mailed to an organisation or institution outside Australia, you must provide a valid contact number for the organisation.

If you are requesting a transcript to be sent to World Education Services (WES) and would like the WES Academic Records Request form to be included, also submit an AskMQ enquiry with "Transcripts Team – WES Form" as the subject heading. Note that this form is recommended, but not required by WES.

Send transcript to an Australian organisation or institution
  1. Complete the form online and upload your valid official form of photo identification, eg driver licence or passport. If your name has changed, you will also need to upload supporting documentation (eg change of name certificate).
  2. Add note including the name and address of the Australian Institution.
  3. Once your request has been confirmed by email your transcript will be processed. Allow three to five business days for delivery.

If you were enrolled at SKTC, NSTC or IECS prior to 1990, you will need to contact AskMQ with “Transcript prior to 1990” as the subject heading and we will respond to your enquiry.

*Note that as this is historical information requiring collation, your Transcript may not be available for same-day collection.

Prices are as follows:

  • My eQuals digital document – $15
  • Hard copy transcript – $35 per copy + postage where applicable

Postage will be applied if you have requested your documents be sent to you.

  • Express Post within Australia: $15
  • Express Post International: $50

Note:

  • Refunds will not be given for incorrect information provided by the student or multiple request forms submitted.
  • Express Post is the mailing method used. An approximate delivery time would be two to three days after your request has been processed, depending on location.

Current students can generate an unofficial transcript via eStudent.

  1. Log in to eStudent.
  2. Go to 'My Results and Graduation'.
  3. Select your current study plan.
  4. Click on 'Email my unofficial transcript'. There is no cost for having this internal record emailed to you.
  5. A copy of your unofficial transcript will be sent to your student email account.

With the introduction of the 2020 Curriculum, there are changes to the information appearing on unofficial transcripts.

View detailed examples of the changes to unofficial transcripts [PDF 544KB].

The graduate register search engine includes all Macquarie awards conferred from 2002 onwards. The graduate registers between 1970 – 2001 are located at graduate register.

I’ve logged in but can only see one form

This is probably because you didn’t log in with your MQ OneID.

Exit out and log in again using your MQ OneID. If your attempts at logging in are unsuccessful, you may like to check whether the problem is with your MQ OneID or password.

Try logging in on the MQ OneID page and see what message pops up. If the problem is your password, you can change it online. If the problem is your MQ OneID you will need to contact IT Service Desk.

I can’t find or have lost my receipt

You can access your payment receipt by logging in to the payment portal again via the link/choices you used for your request. In the ribbon heading 'My Account' you will see all your past payment activity.

Screenshot of payment portal highlighting my account tab

I’ve forgotten my login/having trouble logging in

Try logging in on the MQ OneID page and see what message pops up. If the problem is your password, you can change it online. If the problem is your MQ OneID you will need to contact IT Service Desk.

I’ve just paid and realised my email or postal address is wrong

It is important you ensure the information you provide is correct as all requests are accepted at face value.

However, in exceptional circumstances, we may be able to rectify this. Contact Student Connect.

I’ve been charged twice

You will need to contact Revenue Services to discuss this. Revenue Services at +61 (2) 9850 7230.

I haven't received my document yet

This could be due to a variety of factors.

  • If you’re a student who studied at Macquarie before 2008, the information may be collated from archives. The processing of your request can take up to 10 days plus postage times.
  • If you ordered your document after 12 noon on a Friday, for example, your request would not be taken into action until Monday afternoon.
  • Delivery times vary within Australia and Internationally depending on factors like distance, remoteness and public holidays.
  • You may have provided an incorrect delivery address. Check the delivery address you provided – you can find this on your receipt.
I ordered a document but no longer want it

All requests are accepted at face value and once your request has been processed through the payment gateway, refunds are not provided.

Contact us

Got questions? Contact Student Connect via one of the following methods:

  • Chat, found in the far-right corner of this page during business hours.
  • AskMQ
  • Phone on +61 (2) 9850 6410
  • In person at Level 2 MUSE, 18 Wally's Walk.

To discuss any payment issues, contact Revenue Services at +61 (2) 9850 7230.