Support for students
Macquarie University is committed to supporting the success of all our students.
The following information details the support provided to students to assist them to complete successfully the courses and programs in which they are enrolled. In providing this support, the University adheres to the following key principles and requirements:
- The University is committed to ensuring that all students are provided appropriate and timely academic and non-academic support.
- The University is committed to supporting students from diverse backgrounds per the Diversity, Equity and Inclusion Policy.
- The University seeks to proactively identify students’ needs for academic and non-academic support.
- Students who are identified as requiring support will be guided to suitable services.
- Support measures will be customised to suit the student’s circumstances as necessary.
- The University will manage all personal information in accordance with the NSW Privacy and Personal Information Protection Act 1998 (PPIPA), NSW Health Records and Information Privacy Act 2002 (HRIPA) and the Privacy Policy.
Providing support to students is a requirement of the Higher Education Support Act (2003). The information provided here and in the Support for Students Policy exemplifies our compliance with paragraph 19-43(2)(b) of the Higher Education Support Act 2003.
Policies, services and additional detailed information regarding support for students are published on our website, as listed below.
Macquarie monitors the progress of all students towards successful completion of their course.
Academic progress is based on the successful completion of units of study that contribute towards the completion of a course.
Individual students identified as potentially not succeeding with their studies are referred to academic and/ or other support services and resources.
The experience and success of specific student groups is also monitored to inform the provision of support and services to meet their specific needs.
University policies
- General Coursework Rules
- Graduate Research Rules
- Academic Progression Policy
- Academic Progression Procedure
- Macquarie University College Academic Progression Policy
- Higher Degree Research Supervision Policy
- Higher Degree Research Supervision Procedure
- Graduate Research Continuation Policy
- Graduate Research Continuation Procedure
- Macquarie University College Academic Progression Policy - ELICOS
- Support for Students Policy / Document / Policy Central
Support services available
- Academic progression (with links to study support)
- Graduate Research Candidature management
- Student support
- Kickstart
- Stay on Course
Macquarie University offers academic support to help students develop the academic language and skills needed to succeed in their studies. This may include peer support and/or mentoring.
Reasonable academic adjustments may be implemented where a student’s academic progress is affected by non-academic issues.
University policies
- Academic Language and Literacies Policy
- Academic Integrity Policy
- Academic Integrity Breach Procedure
- Peer Assisted Study Session Program Procedure
- Assessment Policy
- Assessment Procedure
- Special Consideration Policy
- Special Consideration Procedure
- MQ Online Learning Standards
- Fitness to Practice Procedure
- Work Integrated Learning Policy
- PACE Activity Management Procedure
Support services available
- Assessments (with links to study support)
- Academic integrity (with links to study support)
- Academic Integrity module in iLearn
- Support for pathway students (at MQ College)
- Graduate research training and support, including
- Reasonable adjustments
- Study support, including
Students may take a break from study, or withdraw from one or more units where their personal circumstances are affecting their studies.
University policies
- Enrolment Policy
- Leave of Absence and Suspension of Studies Procedure
- Higher Degree Research Variations to Candidature Policy
- Withdrawal Procedure
- Transfer and Release for International Students Policy
- Transfer and Release for International Students Procedure
Support services available
The safety and wellbeing of students is a priority at Macquarie University. Confidential personal support services are provided to students who may feel unsafe or need support.
University policies
- Student Sexual Misconduct Prevention and Response Policy
- Student Sexual Misconduct Prevention and Response Procedure
- Critical Incidents Management Policy
- Health and Safety Policy
- Health and Safety Risk Management Policy
- Health and Safety Risk Management Procedure
- Travel Policy
- Travel Procedure
- Under 18 Welfare and Accommodation Procedure
- Student Code of Conduct
- Staff Code of Conduct
Support services available
Macquarie University is committed to providing an accessible and inclusive learning environment for all students and members of our community. Teaching and services are designed to reflect and meet diverse needs and be open and accessible to all.
University policies
- Equity, Diversity, and Inclusion Policy
- Student Disability Support Policy
- Student Disability Support Procedure
- Access and Inclusion Plan 2020-2023
- Indigenous Strategy 2018-2023
- Evidencing Aboriginal and/or Torres Strait Islander Identity Policy
Support services available
Students are encouraged to provide feedback and make complaints about anything that affects their studies or experience with at Macquarie University. Feedback is used to improve teaching and learning practice and professional services that support student success.
University policies
- Academic Appeals Policy
- Academic Appeals Procedure
- Complaints Resolution Policy for Students and Members of the Public
- Complaints Resolution Procedure for Students and Members of the Public
- Student Survey Policy
- Student Survey Procedure
- Student Code of Conduct
Support services available
Macquarie University maintains high standards of education and support, through rigorous governance, quality assurance and continuous improvement processes.
University policies
- Academic Senate Rules
- Audit and Risk Committee Terms of Reference
- Policy Framework Policy
- Third Party Arrangements Policy
- Research Third-Party Arrangements Policy
- Web Governance Policy