Systems and essentials

Your online systems guide to Macquarie technology

Begin your learning journey by setting up and exploring the range of systems Macquarie has to offer.

How to get access

All Macquarie’s systems and online resources require you to use your Student ID (the 8-digit number in your offer letter) and password. To set this up for the first time, follow these steps:

Go to mq.edu.au/firsttimelogin .
Enter your 8-digit student identification number in the 'OneID number' box.
Follow the instructions to complete the process. Keep an eye out for your student email address and write it down!

Below are the main systems you’ll use at Macquarie for your admin, learning and support.

Student admin and learning systems

eStudent

eStudent is where you can update your personal information, enrol in and choose your units, register for classes, pay your fees, and view your exam results. You need to keep your contact details up to date in eStudent (under ‘My Details’) and if you’re an international student, make sure you add your new Australian address and contact number.

Student email

University announcements and important information related to your studies will be sent to your MQ student email account.

Your student email address is based on your name – eg firstname.lastname@students.mq.edu.au (sometimes this will include a number after your last name). Make sure you check it regularly and you can also forward emails from your student email address to your personal email account using this step by step guide.

iLearn

iLearn is your online learning space where you’ll find your subject specific materials and resources. You'll also receive important updates via the announcements module (such as your online class links), complete assessments via Turnitin, and connect with classmates in the discussion forums.

You'll check iLearn daily during your studies so get to know this system well!

Zoom

Macquarie University uses Zoom to create online virtual classrooms or meeting spaces. You have free access as a Macquarie student to Zoom and you can watch our video to understand how to use Zoom for your learning.

Before a scheduled zoom class, your lecturer or tutor will share the link for your class via iLearn or your student email. To join the class, simply click on the link at the scheduled time and login using your Student ID and password.

Support systems

Macquarie has a few dedicated support systems you'll need to use, depending on what you need help with.

OneHelp is Macquarie's online self-service portal for IT support including to reset your password, access new online university networks, and resolve on-campus computer problems.
Service Connect is the online self-service portal for everything else at Macquarie. Login using your Student ID and password to find answers, submit forms (like transport concession and special consideration requests) and ask for help.
Employability Connect and MyMQ Career Zone are your online career development and employability tools. You'll be introduced to these systems at our professional workshops in O Week.
Macquarie University Mentor Network is your online community for our university-wide peer, alumni and industry mentoring programs. Connect with a Macquarie University Peer Mentor – your current student guide that will help you by answering your questions in your first session at Macquarie.
MultiSearch is your library search tool to access books, journals, databases, unit readings and past exam papers. Find out more about MultiSearch, chat with a Librarian and get help from our Subject and Research Guides.
Macquarie's student care and reporting network is where you can seek wellbeing and welfare support, make a report about concerning behaviour, safety and misconduct on campus.
Academic Integrity is an essential part of learning and succeeding at Australian universities. It is essential that you understand what academic integrity is, how to always comply with academic integrity rules including the serious repercussions if you are found to breach it.
Are you new to Australia? We offer a range of tools and services to help you develop learning skills to enable you to succeed from writing and structuring your assignments to numeracy, referencing skills. Find out more about International Student Learning Support