Familiarise yourself with our systems

Begin your learning journey by setting up and exploring the range of systems Macquarie has to offer.

Access to systems

All Macquarie’s systems and online resources require you to use your Student ID (the 8-digit number in your offer letter) and password. To set this up for the first time, follow these steps:

  1. Go to mq.edu.au/firsttimelogin.
  2. Enter your 8-digit student identification number in the 'OneID number' box.
  3. Follow the instructions to complete the process. Keep an eye out for your student email address and write it down!

Tip: Forgot your password? You can reset it anytime at passwordchange.mq.edu.au.

Macquarie systems guide

View all the essential student admin, learning and support systems you'll be using at Macquarie in our guide below.

Student admin and learning systems


eStudent is where you can update your personal information, enrol in and choose your units, register for classes, pay your fees, and view your exam results.

Go to eStudent and login with your Student ID and password that you set up earlier. Watch the eStudent video playlist for help and our video on navigating the handbook for unit selection.

Tip: Keep your contact details up to date in eStudent (under ‘My Details’) so we can contact you. If you’re an international student, make sure you add your new Australian address and contact number.

Student email

University announcements and important information related to your studies will be sent to your MQ student email account. Make sure you check it regularly.

Your student email address is based on your name – eg firstname.lastname@students.mq.edu.au (sometimes this will include a number after your last name).

You can access your student email via email.mq.edu.au or gmail.com. To sign in, enter your MQ student email address and use your Student ID password. Check out IT's help guide for more information and advice on using your student email.

Tip: You can also forward emails from your student email address to your personal email account using this step by step guide. Don’t forget to add Macquarie to your contacts list in your personal email account so important information doesn’t end up in your spam or junk folders.


iLearn is your online learning space where you’ll find your subject specific materials and resources. Your unit guide, assessment guide, unit lecture recordings, reading lists and other study materials are all kept in iLearn.

Within iLearn, you'll receive important updates via the announcements module (such as your online class links), complete assessments via Turnitin, and connect with classmates in the discussion forums.

You will need your Student ID and password to login to iLearn. Need help? Have a look at our iLearn quick guides, or watch the iLearn video tutorial.

Tip: Check iLearn a few times a week while you are studying to stay up to date.


Macquarie University uses Zoom to create online virtual classrooms or meeting spaces. Zoom allows students and teaching staff to communicate via voice, video and text chat.

Before a scheduled zoom class, your lecturer or tutor will share the link for your class via iLearn or your student email. To join the class, simply click on the link at the scheduled time and login using your Student ID and password.

Tip: You have free access as a Macquarie student to Zoom. Watch our video to understand how to use Zoom for your learning, or check out more information on using Zoom for learning and socialising.

Support systems


OneHelp is Macquarie's online self-service portal for IT support. OneHelp can help you reset your password, access new online university networks, and resolve on-campus computer problems.

Login to OneHelp using your Student ID and password to log a OneHelp Request.

Tip: You can also call, visit or schedule an online appointment with the IT Service Desk.


Login to AskMQ using your Student ID and password to: ask general questions, submit Special Consideration requests and to find answers to frequently asked questions.

Tip: Check out the 'Message of the Day' and the 'Top Searches: This is what students are currently looking at'. The answer you need is probably here!

CareerHub and MyMQ Career Zone

CareerHub and MyMQ Career Zone are your online career development and employability tools.

Use CareerHub to register for workshops, find casual jobs, internships an graduate roles, and book in for careers fair and employer presentations to find you future career. Use MyMQ Career Zone to get help with your resume and interviews using CV360 and Interview360, and access exclusive content to get you career-ready while you complete your studies.

You'll need to use your Student ID and password to log in to CareerHub and MyMQ Career Zone.

Tip: We have lots of jobs on campus for students and CareerHub is where we advertise them!

Macquarie University Mentor Network

Macquarie University Mentor Network is your online community for our university-wide peer, alumni and industry mentoring programs.

Login to mq.au.peoplegrove.com and join the community using your Student ID and password as the 'One ID' option to access programs relevant to you.

Tip: This is how you find and connect with a Macquarie University Peer Mentor – your current student guide that will help your transition for your first six weeks at Macquarie.


MultiSearch is your library search tool to access books, journals, databases, unit readings and past exam papers.

Visit mq.edu.au/library and sign in with your Student ID and password to access all available resources. Watch our video to find out more about online services at the Library, or download the free app – libMQ.

Tip: Find out more about MultiSearch, chat with a Librarian and get help from our Subject and Research Guides.

Student care and reporting

Macquarie's student care and reporting network is here to assist you. This network responds to a range of issues including welfare concerns, concerning safety and behaviour, and complaints.

Visit students.mq.edu.au/support/care-reporting and log in with your Student ID and password to seek support, or make an anonymous report about safety, behaviour or misconduct.

Tip: You can register for Accessibility support as soon as you have your Student ID number.

Basic essentials

We've covered your MQ systems but there are a few basics you might also need to organise before you start.

Campus card

Your ID while you’re on campus and you need it to access buildings like MUSE (18 Wally's Walk) and the Library (16 Macquarie Walk). You also use your campus card to borrow books and other materials from the Library, use printers and copiers on campus, sit your  exams, and access student discounts at participating shops and movie theatres.

You can only get a campus card after you’ve enrolled into units. To order your campus card online, you'll need:

  1. An electronic version of a recent passport sized photo
  2. Go to CaptureMe and log in with your Student ID and password
  3. Follow the instructions for uploading your photo and valid government issued photo ID in English eg drivers licence, passport or proof of age card
  4. Wait for the email from CaptureMe letting you know your card has been printed, and we'll mail it out to your Australian address.

Order your card now

Tip: Australian students may also be able to use their card to get a travel concession.

Recognition of prior learning (RPL)

If you’ve already completed some tertiary study at TAFE or another institution you could be eligible for RPL.

Access the RPL application and for any questions, contact Student Connect.


Your Student ID and password gives you free access to:

  • wi-fi on campus - connect to 'Macquarie OneNet' on your mobile devices and laptops
  • software such as Office365 and AppStream - use EndNote, Adobe Acrobat Reader DC, MATLAB and SPSS for your learning from anywhere.

As a Macquarie student, you have exclusive access to a range of free apps including:

  • libMQ - your Library app where you can renew and check loans, search for resources via MultiSearch and navigate the Library floors and spaces on campus.
  • MQWellbeing - your 24/7 self-help resource to keep you balanced, help you track your wellbeing and connect you with support to help you reach your potential at Macquarie.
  • MyMQ Career Zone - your online, interactive careers centre which includes a resume builder, interview simulator and assessment tools to help you get career-ready.

Check out Course Information next