Issues with iLearn
During the morning of 10 November, the University experienced a service outage affecting iLearn, which meant students were unable to access the platform.
We sincerely apologise for the disruption and inconvenience this has caused, particularly during the examination and assessment period.
The University has now received sufficient assurance that the technical issue has been rectified, and iLearn is being reinstated. The system will come back online shortly.
This means that assessments scheduled through iLearn from this afternoon will proceed as planned. We recognise, however, that the outage may have affected some students' ability to prepare for or complete their assessments. The University will make appropriate adjustments for students affected by the disruption.
What this means for your assessments
- Online exams and assessments: Assessments scheduled through iLearn from this afternoon will proceed as planned. If you have been affected by the outage, the University will consider appropriate adjustments to ensure you are not disadvantaged, including scheduling alternative exams.
- On-campus PC lab exams: These will proceed as scheduled, with adjustments made for students affected by the outage where required.
- Face-to-face exams: These will proceed as scheduled. If you believe the iLearn outage has affected your preparation, you can apply for special consideration.
- Other assessments: If you had an assessment that was due during the outage, the University will accept a late submission.
Support for students
If you’re unsure whether the outage affects your exam or online assessment, please contact Service Connect for advice and support.
We recognise that the disruption may have caused frustration, uncertainty or distress. If you need support, we encourage you to reach out to Student Wellbeing.
Once again, we apologise for the disruption at such a critical time in the academic calendar.