Seek support from overseas

If you are an enrolled Macquarie University student but not located in Australia, you are studying offshore. We've provided a list of support services you can access in your country.

Macquarie University support contacts

Under Australian health regulatory law, our psychologists are unable to provide psychological interventions to students located outside Australia. However, below are a range of supports that you can access including some country-specific emergency numbers and mental health hotlines that align with our international student population.

Online:

  • You can use the CARE reporting system to log requests for help or assistance. More information can be found on the Student care and reporting page.
  • The MQ Wellbeing app provides several useful resources to support you in your personal and academic life. You can download it both on Android and iOS.
  • For self-guided resources, information can be found here. This includes access to the iLearn unit, WellbeingWISE.
  • You can connect to a Wellbeing Advisor through online chat. (Please note, our office hours are 8:30am-5:30pm EST- Australia). Please click here to find out the current time in Sydney.

Phone:

Office hours (8:30am-5:30pm EST- Australia)- Please click here to find out the current time in Sydney.

  • You can call Student Wellbeing on +61 2 9850 7497*.

Outside of office hours

  • Our 1800 CARE MQ line can be accessed by calling Student Wellbeing +61 2 9850 7497* and selecting option 1. CARE MQ is equipped to speak with Macquarie University students all over the world and is available 24/7.

*Please note there may be costs for dialling internationally.

In-country support contacts

Many of these programs also have chat and email functions so you can utilise those resources as well if that's preferable.

If you do not see your country listed here and want to check out additional resources Suicide Stop has an extensive, worldwide list.

Country Emergency Number Mental Health Hotline
China
  • Emergency: 110
  • Cell Phones: 112
  • Beijing Suicide Research and Prevention Center Hotline (Free): 0800-810-1117, (Mobile/IP/extension users): 010-8295-1332
  • Lifeline Hotline: 400 821 1215
  • Lifeline Yanji Hotline: (0433) 273 9595
India
  • Emergency: 100 or 108
  • Fortis Stress Helpline: +918376804102; AASRA 24x7
  • Helpline: +91-9820466726
Vietnam
  • Emergency: 113
No National Suicide Hotline; Call 113
Bangladesh
  • Emergency: 999
  • Ambulance and fire: 199
Kaan Pete Roi is an emotional support helpline.
South Korea
  • Emergency: 112
Counsel 24: 1566-2525
Pakistan
  • Emergency: 15
  • Cell Phones: 112
Umang Pakistan offers 24-hour emergency counselling by clinical psychologists over the phone to people in Pakistan.
Philippines
  • Emergency: 117
  • Cell Phones: 112 or 911
  • SMS: 117
  • Manila Lifeline Centre Hotline: (02) 896919; Mobile phone: 0917 854 9191
  • Hopeline Hotline: 804-HOPE (4673), 0917-558-HOPE (4673), 2919 (Globe & TM Subscribers)
Indonesia
  • Emergency: 110
  • Cell Phones: 112
  • Kementerian Kesehatan Hotline: 500-454
  • Government Hotline: 119
Hong Kong
  • Emergency: 999
  • Cell Phones: 112
  • Deaf fax/SMS: 992
  • The Samaritans Hong Kong is available 24/7 at 2896 0000.
  • The Samaritan Befrienders Hong Kong is available 24/7 at 2389 2222.
Singapore
  • Emergency: 999;
  • Cell Phones: 122 or 911
  • Samaritans of Singapore Hotline: 1800- 221 4444
  • The Institute of Mental Health: 6389 2222
Malaysia
  • Emergency: 999
  • Befrienders offers a 24/7, confidential hotline.
  • Befrienders hotline can be reached at 03-79568144 or 03-79568145.
Sri Lanka
  • Emergency: 119
Sri Lanka Sumithrayo - Bandarawela: 011 057 2222662
USA
  • Emergency Services: 911
  • Suicide.org Hotline: 1-800-784-2433
  • National Suicide Prevention Lifeline Hotline: 1-800-273-8255
  • The Trevor Project (LGBT) Hotline: 1 866 488 7386
  • International Suicide Prevention Hotline: 702 743 4340
  • Hopeline Hotline: 919 231 4525 or Hotline: 1 877 235 4525
  • Center For Suicide Awareness (Hopeline) Text Line: 741741
  • Trans Lifeline Hotline: (877) 565-8860
  • 24-Hour Crisis & Substance Use Helpline: Helpline: 800-316-9241 or Hotline: 210-223-SAFE (7233)
  • Crisis Text Line TEXT: Text START to 741-741
  • Postpartum Support International Hotline: 1-800-944-4773
  • New Hope Crisis Hotline: 714-New Hope (714-639-4673)
  • SLO Hotline Hotline: 800-783-0607
  • YouthLine Hotline: 877 968 8491 or Textline: teen2teen (839863)
Nepal
  • Emergency: 100
  • Cell Phones: 112
Mental Health Helpline Nepal is open from 8 am to 8 pm every day for people in Nepal who are in distress, in crisis, or at risk of suicide.
  • Tel: 1660-0133666
Taiwan
  • Emergency: 119
Thailand
  • Emergency: 191
  • Cell Phones: 112
Nigeria
  • Emergency: 911
Hotline: 0700-THE-JOY-HUB (0700-843-569-482)
Saudi Arabia
  • Emergency: 999
Psychological Counseling Contact Center Hotline: 920 03 33 60
Canada
  • Emergency: 911
  • Cell Phones: 112
Crisis Services Canada Hotline: 1.833.456.4566 or text: 45645
Japan
  • Emergency: 110
  • Befrienders International, Tokyo Hotline: +81 (0) 3 5286 9090
  • BI Suicide Prevention Centre, Osaka Hotline: +81 (0) 6 4395 4343
  • Tell Lifeline Hotline: Counselling: 03 5774 0992
  • Hotline: Face to Face: 03 3498 0231
Myanmar
  • Emergency: 999 or 119
Myanmar Emergency Hotline offers 24-hour service to people in Myanmar who are in distress, in crisis, or at risk of suicide.
  • Tel: 999
  • Tel: 119
Cambodia
  • Emergency: 117 or 118

TPO Cambodia Facebook Messenger Chatbot Suicide Prevention System to get emotional or mental support. You can chat or call via instant hotline.

Tel: 855 17 222 372

Mexico
  • Emergency: 066
  • Emergency Info: 060
  • Hotline: 525-510-2550
  • Programa Salvemos Una Vida - 9453777
  • SAPTEL - 018004727835