We assist students by providing independent information regarding the University’s rules and procedures.
How we work
We set reasonable expectations and generate options by exploring your issues and applying the University’s policies. You may then act on these options as appropriate.
Students play a key role in resolving their concerns and we expect the student to fully engage with us and any subsequent processes that arise.
Sometimes issues will need to be referred to other services to assist a student in resolving their issue.
We similarly expect our students to engage in such supports when recommended to do so.
Accessing Student Advocacy
Advocacy is available to any enrolled student at Macquarie University. This includes affiliated bodies such as the Macquarie Graduate School of Management (MGSM), Macquarie Applied Finance Centre (MAFC), Macquarie University International College (MUIC) and the English Language Centre (ELC).
We also assist students recently excluded from the University who need help appealing this decision.
Appointments are conducted between the student and the advocate, unless the student has a reasonable adjustment which would require a support professional (e.g. an Auslan interpreter).
Bookings are by appointment. Please contact Campus Wellbeing's reception to arrange an appointment.
What we can help with
Student Advocacy can assist with many issues, including (but not limited to):
- Support at discipline committees
- Allegations of misconduct or raising allegations of misconduct
- Appeal information (e.g. disruptions to studies, final grades, exclusions and suspensions)
- Complaint and grievance information
- Procedure information (e.g. applying for disruptions, late withdrawal)
We also offer information sessions from time to time regarding common issues (such as grade appeals).
When booking with our service, you will be allocated to an Advocacy Advisor. This Advisor will manage your case until completion.
NB: You are expected to notify your advisor upon resolution or conclusion of your concerns so that your case may be closed formally.
Contact Student Advocacy
Phone: (02) 9850
7497 [Campus Wellbeing Reception]
Open Hours: Monday to Friday - 8:30am to 5:30pm (excluding public holidays).
Level 2, 16 Wally's Walk
North Ryde NSW 2109