Help and support with policies and procedures

We understand that student life can involve dealing with administrative issues, which is why we're here to help you understand the University's policies and procedures, and how to make the most of them.

We provide support and assistance for the preparation of:

  • appeals
  • applications
  • complaints
  • hearings


We can help you with the following:

  • provide feedback and recommendations on your complaint, appeal or university application
  • support you in preparing to attend a meeting with the University
  • join you as a support person at meetings with the University
  • guide you through university process and procedures
  • help you understand your options
  • link you with relevant policy
  • liaise with departments across the University on your behalf
  • refer you to other support services within the university and externally

Getting help

In most cases your general enquiry will be answered by contacting Student Connect.

If you do require advocacy support, you can:

1. Read through our Guides on University Policy and Guides on University Appeals.

2. Get more information using our Self Help Guide with:

  • Academic Progression – Suspension
  • Academic Progression – Exclusion
  • Complaint Management Procedure
  • Grade Appeal
  • HDR – Failure to meet HDR award requirements
  • HDR and MRes – Termination of Candidature
  • HDR Support and Candidature Administration
  • International Student Visa Holders
  • Late Unit Enrolment
  • MUIC – Extension of time
  • MUIC – Notice of Intention to Exclude and Report
  • Recognition of Prior Learning
  • Special Consideration
  • Student Discipline and Misconduct
  • Tuition Fee Payment Difficulties
  • Withdrawal Without Penalty

3. Follow the instructions in the Self-Help Guide to submit a referral form for review.

COVID-19 update

We strongly suggest you take a look at Macquarie's COVID-19 site before you proceed with your enquiry:

In particular, the information for international students pages provides the latest information on visas, eCOE, and reducing study load in relation to the COVID-19 situation.


Our service can give you feedback and suggestions for your complaint or appeal after you have written your first draft. We are here to support you through the process, and will work with you to make sure it is in a good position for consideration.

Based on our experience and knowledge of university policy and procedure, we can make suggestions to strengthen your application before you submit it, however we are not decision makers and cannot guarantee any outcome for your case.

For assistance with your units, or study plan, we recommend you speak with a Course Adviser. We can help you get in contact with the faculty for this service if you are experiencing difficulties accessing the support independently.

We find that the best support is provided when we speak directly with the impacted student. If you are unable to come in for an appointment, we can provide support by phone consultation, zoom meeting or email.

Student Advocacy can help you identify where to go to obtain support for your circumstances. We do not write letters of support, but we can provide suggestions of appropriate services you can contact to discuss supporting documentation.

We strive to constantly improve the quality of support services available to students. To provide feedback about the service, you can contact the Manager of Student Advocacy via AskMQ with 'Attention Advocacy Manager' in the subject line. Complaints are treated in accordance with the University complaint procedure.

Student Advocacy

  • 18 Wally’s Walk
  • Macquarie University