Trending support topics

Need help with IT at Macquarie? Check the trending IT help topics and find useful information on student application and software.

New eStudent is live!

The system you use to enrol, register for classes, update contact details, view exam results and pay fees has been upgraded and is now live. Watch this quick video for a tour of what's changed or check out the more in depth resource videos in the eStudent tutorial tab in eStudent that'll take you through some of the processes you'll be completing in the system.

Watch here

MFA for IT applications

MFA (Multi-Factor Authentication) is now mandatory for Staff and Students signing into applications such as AppStream and Qualtrics when you are NOT on the MQ University Campus network. It adds a layer of security to your account by the addition of a security challenge that happens after your username and password are accepted.

For more info and steps on how to set up MFA please see this Guide.

I can't login to CaptureMe

CaptureMe error message

You must be enrolled into units before applying for a campus card. You can complete your enrolment in eStudent. Once you have enrolled, it takes 24 hours for your account details to sync through to CaptureMe.

You will then be able to login with your MQ student number and OneID password.

Where can I find my student email address?

You can find your student email address in eStudent.

Click on My Details > Contact Details > Email Addresses

Login to your student email via Gmail.