Trending support topics
Need help with IT at Macquarie? Check the trending IT help topics and find useful information on student application and software.
Extended Exam Period Support
We understand that the exam period can be particularly stressful. Therefore, we have extended our hours on Saturday, June 8, 2024. On this date, our phone lines will be available from 9:00 AM to 6:00 PM to assist you
MFA for IT applications
MFA (Multi-Factor Authentication) is now mandatory for Staff and Students signing into applications such as iLearn, eStudent, AppStream, Qualtrics when you are NOT on the MQ University Campus network. It adds a layer of security to your account by the addition of a security challenge that happens after your username and password are accepted.
For more info and steps on how to set up MFA please see this Guide.
I can't login to CaptureMe
You must be enrolled into units before applying for a campus card. You can complete your enrolment in eStudent. Once you have enrolled, it takes 24 hours for your account details to sync through to CaptureMe.
You will then be able to login with your MQ student number and OneID password.