Welfare services

Welfare services

Our Welfare Service can help you if you’re experiencing social or financial difficulties.

Contact Campus Wellbeing

Phone: (02) 9850 7497
Email: campuswellbeing@mq.edu.au

Location:
Level 2, 16 Wally's Walk
Macquarie University
North Ryde NSW 2109

Opening Hours: 

Current opening hours: Monday to Friday - 8:30am to 5:30pm (excluding public holidays)

Holiday opening hours: Monday to Friday - 9:00am to 5:00pm (after December 18 2017)

The office will be closed from December 23 2017 to January 1 2018.

Financial problems

We can assist you with:

  • budgeting and saving strategies/dealing with debt
  • access to emergency loans
  • scholarships  (applications and conditions)
  • student loans and grants
  • Youth Allowance/Austudy issues
  • advice regarding International Student Fee Extensions

We also can refer you to external services to help you with:

  • dealing with debt and creditors
  • financial counselling services

So that we can best help you, please bring any relevant documentation along to your appointment (for example: financial statements, debt notices, letters from Centrelink, or proof of your need for a fee extension).

Legal problems

The Welfare Service provides support, information, advocacy and referral on accessing legal advice for matters including:

  • traffic offences and motor vehicle accidents
  • employment rights
  • harassment/discrimination
  • domestic violence matters
  • assault charges/criminal charges
  • frauds and scams
  • consumer rights
  • family law matters
  • immigration matters

The Welfare Service does not provide a legal service nor offer legal advice; however they can assist with accessing legal services in the community.

For further information or support, you will need to make an appointment with a Welfare Officer.

Tenancy & rental issues

We can help you with tenancy and renting matters, including accommodation options. We work closely with the University’s Accommodation Service.

Contact us if you have concerns about:

  • your rights/obligations as a tenant
  • problems with your landlord
  • problems with the quality of your residence
  • payments and bonds

If for some reason you are unable to stay in your accommodation due to circumstances outside your control you may be eligible for Emergency Housing. Contact our service as soon as possible to discuss your options.

Relationships, sexuality and family

Our welfare advisors can discuss any type of relationship matter you might be experiencing. This might be concerns about your relationship to other persons, or it might be about how you personally manage your relationships. You can talk to us about:

  • family relationships
  • intimate relationships
  • healthy relationships
  • domestic violence matters
  • sexuality matters
  • sexual health matters

We also provide support for families regarding:

  • parenting
  • support for parents
  • childcare options (including on-campus childcare)

Assistance in returning from exclusion

If you have been excluded from your studies in the past, you may be referred to Campus Wellbeing to develop a support plan as part of your return.

We can speak with you about settling into University life, any study-related problems you may have had, or any other concerns you might have about resuming study.

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