Counselling services

Contact Campus Wellbeing 

Phone: (02) 9850 7497
Email: campuswellbeing@mq.edu.au 

Location:
Level 2, 16 Wally's Walk
Macquarie University
North Ryde NSW 2109

Opening hours: Monday to Friday - 8:30am to 5:30pm (excluding public holidays)

How can counselling help me?

Psychological interventions and supports are provided to help students improve wellbeing, build their strengths, identify their values/goals, and achieve academic success.

Common issues we treat and provide support for are:

• stress
• anxiety and panic attacks
• low mood or depression
• relationship issues
• academic issues
• procrastination
• grief and loss
• difficulties adjusting to change (i.e. transition to Australia or university study)

What is the quality of your service?

Our interventions are evidence-based and supported by best practice. All counsellors are registered psychologists, or provisional psychologists under the supervision of a registered psychologist.

What services are NOT provided?

We do not provide psychological testing for neuropsychological conditions.

We do not provide psychological reports for:

• visa applications
• motor vehicle accident
• victims compensation
• workers compensation claims,
• other medico-legal reports.

We do not provide treatments funded by these claims.

 Privacy Information - how is my information stored?

Campus Wellbeing and Support Services (Campus Wellbeing) offers a range of services to students at Macquarie University. These include medical services, counselling services (for students who may need support in personal, emotional or psychological matters), welfare services (for students who need support in relation to academic or financial matters or other matters of day-to-day student life), disability support services (for students who need support with temporary or permanent disabilities) and advocacy and support services.

Collection and Retention of Information

When a person seeks support or service from Campus Wellbeing information is collected and retained. The information we collect depends on the services you need, but generally information such as your name, contact details and other information relevant to the services you need, such as your enrolment and course information along with health information. Where it is relevant to the services you need, we may collect information, which is sensitive, such as information about your racial or ethnic origins or your religious beliefs or affiliations.

When accessing one of our health related services (for example, GP services or counselling services) we may collect information about your health, including your medical history and information about health care you have received. We may also collect your Medicare card number, if you receive a 'bulk-billed' service. If you need disability support services, we will collect information about your health or your disability, or if you are a carer information regarding you, your relationship to the person being cared for and the health or disability of the person being cared for.

Information is generally collected directly from you. However, information may be obtained from other people - such as Macquarie University staff members when necessary, or other health professionals involved in your health care - with your consent. Verification of information may also be sought in line with the University's fraud prevention requirements.

Providing personal information to the Campus Wellbeing is voluntary. However, if we cannot collect personal information about you, we may be unable to provide you with certain services. If you are concerned about Campus Wellbeing collecting your personal information, you must notify us prior to accessing any support or service offered by Campus Wellbeing.

Use of Information 

Campus Wellbeing collects your personal and or health information in order to provide you with the services you have sought from us. For example, if you are a patient of the medical service, we collect your personal and health information in order to provide you with safe and effective health care. If you have sought disability support services, we collect your personal and health information in order to facilitate your access to support and services to manage your disability on campus and through your studies.

Disclosure of Information

If you are a patient or client of the medical service or the counselling service, we will not disclose your personal and health information to any other person except:

• where you have consented or asked us to do so;
• where disclosure is necessary to lessen or prevent a threat to your life, health or safety, or the life, health or safety of another person; or
• where disclosure is otherwise required or authorised by law.

If you have sought other services from the Campus Wellbeing, we will disclose your information where you have consented or asked us to do so. For example, if you have asked us to provide assistance or support in managing a disability, information may be shared in accordance with the Disability Support Procedure or where not covered by this procedure, with your consent.

Your personal information may be disclosed in response to a subpoena or other legal order or obligation.

Campus Wellbeing handles your personal information in accordance with the Macquarie University Privacy Compliance Framework. Please visit the Privacy Framework webpage for more information about how your information is managed as well as information on how to access information stored about you, complaints, and otherwise.

What is UniWellbeing?

Why UniWellbeing?

What to expect?

How to register?

What is WellbeingWISE?

An online portal developed to assist students and focuses on equipping you with skills, knowledge and resources that will assist you through your studies. Click here to access the WellbeingWISE portal.

Do I have to pay?

The Counselling and Psychological Services does not charge any out-of-pocket expenses to students. However, all students must present a valid Medicare card or Overseas Student Health Cover (OSHC) card.

What happens after my first appointment?

Your psychologist will discuss with you a treatment plan. If it is identified that more than three sessions are needed in a given year, you will require a mental health care plan and a General Practitioner doctor (GP) referral to continue to receive psychological services.

Who can give me a mental health care plan and referral?

GPs and psychiatrists are able to develop a mental health care plan and provide you with a referral to our Counselling Service.

What if I don’t have a regular doctor or psychiatrist?

If you do not have a regular doctor, there is a medical service on campus.  

When making a doctor’s appointment, please inform staff that you will need a longer consultation. This will allow the doctor enough time to complete your plan and/or referral for psychological care and support

Why do I need a mental health care plan?

We practice coordinated care, which ensures that all aspects of your health are considered when assessing and planning for your wellbeing.

In order to access more than three counselling sessions each year, we receive rebates from Medicare under a mental health care plan. This is a Government funding requirement of psychological services under Medicare.

For overseas students, OSHC requires either a GP referral letter or a GP mental health care plan.

Medicare/OSHC covers the cost of up to 10 sessions of counselling per calendar year, after assessment and referral.

Which documents do I need to bring?

Once you have a GP referral or a mental health care plan, please hand it to the Campus Wellbeing reception staff before your next counselling appointment.

Your GP can also fax them directly to (02) 9475 1037.

If we do not have a copy of your plan, your next appointment may be shortened or unable to proceed.

What if I miss my appointment(s)?

Please let us know if you cannot attend an appointment.

An SMS reminder will be sent to you the night before. You can reply to this SMS to confirm or cancel your appointment.

Clients who do not attend two or more sessions without proper cancellation will have following appointments reduced by 30mins. The return to full length appointments will need to be discussed with your psychologist.