Counselling services

Counselling services

We provide a range of services to improve your wellbeing and help you reach your potential during and after your studies. Our services are provided in individual, group or online formats.

Our services are available to all currently enrolled Macquarie University students.
Services include:

  • short-term solution focused counselling
  • cognitive behavioural therapy (CBT)
  • mindfulness
  • short to medium term psychotherapy
  • referral to specialist services outside of Macquarie University.

If you need help or support please fill in our counselling self-referral form. To enrol in our online courses UniWelling and WellbeingWISE.

Contact Campus Wellbeing 

Phone: (02) 9850 7497

Level 2, 16 Wally's Walk
Macquarie University
North Ryde NSW 2109

Opening hours: Monday to Friday - 8:30am to 5:30pm (excluding public holidays)

General questions about counselling

How can a counsellor help me?

Counsellors provide psychological interventions to help students improve wellbeing, build their strengths, and achieve academic success.

Common problems we treat are:

  • stress
  • anxiety and panic attacks
  • low mood or depression
  • relationship issues
  • academic issues
  • procrastination
  • grief and loss
  • difficulties adjusting to change (i.e. transition to Australia or university study)
  • sleep problems

What is the quality of your service?

Our interventions are evidence-based and supported by best practice. All counsellors are registered psychologists, or provisional psychologists under the supervision of a registered psychologist.

What services are NOT provided?

We do not provide psychological testing.

We do not provide reports for:

  • visa applications
  • motor vehicle accident
  • victims compensation
  • workers compensation claims,
  • other medico-legal reports.

We do not provide treatments funded by these claims.

Privacy - how is my information stored?

All counselling is confidential and all records will be stored confidentially.

Information provided to the Counselling Service is stored in accordance with the University’s Privacy Framework.

Student information is only released in accordance with the University’s Release of Student Information Policy.

When accessing our counselling service we may collect information about your health, including your medical history and information about health care you have received. We may also collect your Medicare card number, if you receive a 'bulk-billed' service. If you need disability support services, we will collect information about your health or your disability, or if you are a carer information regarding you, your relationship to the person being cared for and the health or disability of the person being cared for.

The counselling service is also subject to professional requirements developed by the Australian Health Practitioner Regulation Agency (AHPRA), including information management and privacy.

What is UniWellbeing?

A free, 5-week online treatment course for MQ students. You will learn practical skills for managing stress, anxiety, worry, low mood and depression.
Additionally, you will have access to resources which contain strategies for issues common student issues (e.g. sleep, communication, problem solving, assertiveness and procrastination).

Why UniWellbeing?

Uniwellbeing is online and a fast and effective alternative to face to face counselling in some circumstances. There is a shorter waiting time and the coordinating psychologist is available by phone or via secure private messaging system throughout the program. Enquiries are answered within 2 working days by the coordinating psychologist. 

What to expect?

Lessons take 20-30 minutes and are accompanied with a do-it-yourself guide, which explains how to work through the skills you are learning. An additional 15-20 minutes is recommended for participants to practice these skills learned.
A 10-15 minute call with the coordinating psychologist takes place each week to discuss your progress through the course. 

How to register?

Complete a UniWellbeing Application Form and you will be contacted within 72 hours regarding your participation.

What is WellbeingWISE?

An online portal developed to assist students and focuses on equipping you with skills, knowledge and resources that will assist you through your studies.

Appointment questions

Do I have to pay?

We bulk bill, so there are no out-of-pocket costs. However, all students must present a valid Medicare card or Overseas Student Health Cover (OSHC) card.

What happens after my first appointment?

Your psychologist will discuss with you how many sessions you’ll need.

If more than three sessions are needed, you will require a mental health care plan and a General Practitioner doctor (GP) referral to our psychological services.

Who can give me a mental health care plan and referral?

GPs and psychiatrists are able to develop a mental health care plan and provide you with a referral to our Counselling Service.

What if I don’t have a regular doctor or psychiatrist?

If you do not have a regular doctor, there is a medical service on campus.  

When making a doctor’s appointment, inform staff that you will need a longer consultation. This will allow the doctor enough time to complete your plan.

Why do I need a mental health care plan?

This is a Government funding requirement.

So that we can bulk bill you, Medicare requires a GP mental health care plan or a psychiatric assessment and management plan.

For overseas students, OSHC requires either a GP referral letter or a GP mental health care plan.

Medicare/OSHC covers the cost of up to 10 sessions of counselling per calendar year, after assessment and referral.

Which documents do I need to bring?

Bring in your GP referral and your mental health care plan to the Campus Wellbeing reception staff before your next counselling appointment.

Your GP can also fax them directly to (02) 9475 1037.

If we do not have a copy of your plan, your next appointment may not be able to proceed.

What if I miss my appointment(s)?

Please let us know if you cannot attend an appointment.

An SMS reminder will be sent to you the night before. You can reply to this SMS to confirm or cancel your appointment.

Clients who do not attend two or more sessions without proper cancellation will have following appointments reduced by 30mins. The return to full length appointments will need to be discussed with your psychologist.

The information on this website is intended as a general summary and should not be relied upon by any person as a substitute for professional assessment, advice, counselling or treatment. The University accepts no liability for any loss or damage suffered by a person relying on information on this website or any other to which it is linked.

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