Facilitating your transition to a new country

Offshore student support

If you are studying offshore, we've provided a list of support services you can access in your country.

Medical support

If you’re sick and need to see a doctor, contact the Macquarie University Clinic at +61 (2) 9812 3944 to book an appointment. Outside clinic hours, the closest doctor is at the Macquarie Medical Centre. International students are covered by OSHC, but remember to bring your membership card with you when you visit the doctor. You can request your OSHC membership card from your provider’s website as soon as you arrive in Australia. If you don't have your OSHC card, you’ll need to pay when you see a doctor. You can request a receipt when you pay and then lodge a claim with your provider later.

In Australia, all students are encouraged to download the COVIDSafe app launched by the Australian Government to monitor the spread of COVID-19. For Macquarie specific information and FAQ's on COVID-19, please look at our international student support page.

Online legal support

To get legal information for free, download My Legal Mate – a multilingual app. The app provides information on employment, housing, disputes and sexual assault. It offers practical solutions in several languages – English, Mandarin, Hindi, Korean, Portuguese, Thai, and Vietnamese.

If you want to access free legal advice in person, you can call Redfern Legal Centre on +61 (2) 9698 7645 to make an appointment.

Personal support

Living apart from your family can be challenging, so finding someone to talk to is important:

Your safety

On campus: To keep you safe, Macquarie has many security services, including a general services line (+61 (2) 9850 7112) and an emergency line (+61 (2) 9850 9999), 22 emergency help points on campus, and an after-hours security escort service available. To organise a safety escort, call +61 (2) 9850 7112.

Off Campus: If you encounter an emergency off-campus, contact Emergency Services at 000.

Protect yourself against scammers

Scammers may pretend to be from your bank, services providers, taxation office or investment opportunities.

Never send money or give card details to anyone you do not know. Ask for legal advice before making any investment or expensive purchasing decisions. Research the service provider prior to paying or buying a product. Protect your personal information.

For more information visit the Police website. If you believe you have been a victim of a scammer, report it immediately on the Acorn website.

Find paid employment

Macquarie's Career and Employment service helps students become job ready and facilitates paid employment opportunities on- and off-campus. For further information, please contact the team at careers@mq.edu.au.

Service provided by the New South Wales (NSW) Government

As an international student, you’ll have access to a range of services and support mechanisms provided to you by NSW Government. It is important to: