Getting help before and during exams

Know where to find support before and during exams.

Before exams

If you are about to sit for an online non-invigilated exam, please contact the Exams Hotline:

  • In Australia: 1800 MQ Exam (1800 67 39 26)
  • Outside Australia: +61 2 9850 2700

Exams hotline hours

All times Australian Eastern Daylight Time (AEDT)

 StartFinish
Monday, 8 November8:00am9:30pm
Tuesday, 9 November8:00am9:30pm
Wednesday, 10 November8:00am9:30pm
Thursday, 11 November8:00am9:30pm
Friday, 12 November8:00am9:30pm
Saturday, 13 November8:00am8.00pm
Monday, 15 November8:00am9:30pm
Tuesday, 16 November8:00am9:30pm
Wednesday, 17 November8:00am9:30pm
Thursday, 18 November8:00am9:30pm
Friday, 19 November8:00am9:30pm
Saturday, 20 November8:00am8.00pm
Monday, 22 November8:00am8.00pm
Tuesday, 23 November8:00am8.00pm
Wednesday, 24 November8:00am8.00pm
Thursday, 25 November8:00am8.00pm

If you are about to sit for an online invigilated exam on Zoom, your first point of contact should be your invigilator followed by the Exams Hotline.

For all other exam related queries (eg: I need a campus card, I'm running late for my exam, Where is my exam room?, When is my exam?) please contact Student Connect: +61 (2) 9850 6410

During exams

Exam typeSupport during exam sitting attemptExamples
On campus in personExam supervisor in the room
  • Personal issues during exams
  • Exam question clarifications
  • Exam submissions
  • Borrowing stationery

Online zoom invigilated

Exam supervisor on Zoom
  • Personal issues during exams
  • Exam question clarifications
  • Exam upload/submission issues
Online, non invigilated

Call the exam hotline:

  • In Australia: 1800 MQ Exam (1800 67 39 26)
  • Outside Australia: +61 2 9850 2700
  • Personal issues during exams - submit special consideration
  • IT technical issues - IT Help Desk
  • Exam question clarifications - submit exam error form,
  • Checking on exam upload/submission issues - Exams Hotline
  • Accessibility related adjustments questions - Exams Hotline

Online overseas (during business hours: 9am to 5pm AEDT)

Call the exam hotline:

  • Outside Australia: +61 2 9850 2700
  • Personal issues during exams - submit special consideration
  • IT technical issues - IT Help Desk
  • Exam question clarifications - submit exam error form,
  • Checking on exam upload/submission issues - Exams Hotline
  • Accessibility related adjustments questions - Exams Hotline
Online overseas (outside business hours)Exam hotline will not be available.
All other queries

Refer to student connect:

  • +61 (2) 9850 6410