Getting help before and during exams

Know where to find support before and during exams.

During exams

Exam typeSupport during exam sitting attemptExamples
On campus in person Exam supervisor in the room
  • Personal issues during exams
  • Exam question clarifications
  • Exam submissions
  • Borrowing stationery

Online zoom invigilated

Exam supervisor on Zoom
  • Personal issues during exams
  • Exam question clarifications
  • Exam upload/submission issues
Online, non invigilated

Call the exam hotline:

  • Personal issues during exams - submit special consideration
  • IT technical issues - IT Service Desk
  • Exam question clarifications - submit exam error form,
  • Checking on exam upload/submission issues - Exams Hotline
  • Accessibility related adjustments questions - Exams Hotline

Online non-invigilated overseas

  • during hotline operating hours *

Call the exam hotline:

  • Personal issues during exams - submit special consideration
  • IT technical issues - IT Service Desk
  • Exam question clarifications - submit exam error form
  • Checking on exam upload/submission issues - Exams Hotline
  • Accessibility related adjustments questions - Exams Hotline

Online non-invigilated overseas

  • outside hotline operating hours *
Exam hotline will not be available.

* The exam hotline opens 30 minutes before and 30 minutes after the scheduled time of the exam.


Before exams

As you prepare for exams, we recommend you check our exam FAQs where you can find information about:

  • finding your exam location
  • what to do if you are running late or unable to attend
  • what you need to bring to your exam as well as what you can't take into an exam
  • what to do if you forget your ID or have lost it on the day of your exam
  • how to read your exam timetable