Academic transcripts

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Academic transcripts

Blackout Period

Transcripts are now unavailable for Session 2 2019
Processing will resume on Friday 13 December 2019

This is the period when exam results are being entered into the system and transcripts are not able to be produced for students who were/are enrolled in Session 2 2019.  If you need a letter to explain to a third party why you can’t obtain a transcript during this period, please submit an AskMQ enquiry with the subject heading “Transcript letter request”.

Alumni and Students not enrolled in S2 2019 units

Transcripts are available for alumni and students not enrolled in Session 2 units. Please submit an AskMQ enquiry with the subject heading “Transcript Request” and a link to order a transcript will be provided.

Qualifying Students

If you intend to qualify for your degree at the close of Session 2 2019 first check your unofficial academic transcript, after results release, to make sure your transcript information is up to date before you request an official academic transcript.  All requests for official academic transcripts will be taken at face value and no refunds will be available if you didn’t check first using an unofficial transcript.  Please follow the instructions below for “How to request an unofficial academic transcript”.

An official academic transcript includes enrolment details, units, results, credit points, course completion and/or conferral of award details, as well as all fails and withdrawals.

How to request an official academic transcript

Transcript requests are now processed through an online order and payment gateway.  You will be directed to this gateway to place your request through the headings below.

Before you request your academic transcript, please ensure you have no outstanding fees.
Your transcript request will not be processed until all debts/sanctions are cleared – see How to Pay for more details.

Processing Time

Time you place your requestTime your Transcript will be ready for pick up or posting
Transcripts ordered before 12pm

Collection the next business day, for example:

  • order before 12pm Monday - available Tuesday
  • order before 12pm Thursday - available Friday
  • order before 12pm Friday - available Monday
Transcripts ordered after 12pm

Collection 2 business days, for example:

  • order after 12pm Monday - available Wednesday
  • order after 12pm Thursday - available Monday
  • order after 12pm Friday - available Tuesday

Note: If you request to have your document posted out to you, time frames are as per Australia Post.

The option to pay for and collect your academic document by visiting Student Connect on campus is available for most* requests.  Student Connect are located 18 Wally’s Walk, Level 2 MUSE, Macquarie University, NSW  2109.

Request your transcript:

I was a student after 2008

These forms rely on your MQ OneID for verification.
If you have forgotten your MQ OneID or password, please contact IT Service Desk.

I would like to collect my transcript OR someone to collect on my behalf

  • Please ensure you bring a valid official form of photo identification, eg. driver licence or passport, when you collect your document(s).
  • You can collect your Academic Transcript from:
    Student Connect, 18 Wally’s Walk, Level 2 MUSE, Macquarie University, NSW  2109
  • To have a nominated third party collect document(s) on your behalf you will need to select this option in the online gateway at the time you request your transcript. Make sure to advise your third party that they will need to provide an official form of photo identification at the time of collection (eg. driver licence or passport).

I would like my transcript posted out to my nominated address

I would like a digital copy of my transcript

This digital document will be available on the My eQuals platform.

You should log in to My eQuals with your official student email address (eg. <name>@students.mq.edu.au) to access your documents. If you find no documents available when you log in with your student account, your digital document may be available in an account made with your preferred email address that you nominated at the Payment Gateway. Once you are registered and logged in to My eQuals you can update your profile to combine your preferred and student accounts.

Unfortunately, students who have completed a Higher Degree Research degree (eg PhD or MRes) are unable to request a My eQuals copy of their transcript at this time.

I would like my transcript sent to an Australian organisation or institution

  • Transcripts posted to an Australian organisation or institution for accreditation or further study purposes requires no payment.
  • Payment is required for organisations and institutions outside Australia. If you require your transcript to be sent to an organisation or institution outside Australia, please use the form above "I would like my transcript posted out to a nominated address"

If you realise the email or postal address you provided are incorrect, please contact Student Connect as soon as possible to discuss.

I was a student before 2008

These forms are for those students who do not have an MQ OneID.

*Please note that as this is historical information possibly requiring collation, your Transcript may not be available for same day collection.

I would like to collect and pay for my transcript using the Transcript Request form

  • You can collect your Academic Transcript from:
    Student Connect, 18 Wally’s Walk, Level 2 MUSE, Macquarie University, NSW  2109
  • If you require someone to collect and pay for your transcript on your behalf, you will need to submit a Third Party Authority form

I would like my transcript sent out to my nominated address

This is a two part process:

  1. Complete the form online and upload your valid official form of photo identification, eg. driver licence or passport.
  2. Once your request has been confirmed by email you will be directed to our online payment gateway to finalise your request.

I was enrolled at SKTC, NSTC or IECS before 1990

If you were enrolled at SKTC, NSTC or IECS prior to 1990 you will need to contact AskMQ with “Transcript prior to 1990” as the subject heading and we will respond to your enquiry. *Please note that as this is historical information requiring collation, your Transcript may not be available for same day collection.

How much does this cost?

Prices are as follows:

 
My eQuals digital document$15
Hard copy transcript$35 per copy + postage where applicable
Postage

will be applied if you have requested your documents be sent to you

  • Express Post within Australia: $15
  • Express Post International:  $50

Please note:

  • Refunds will not be given for incorrect information provided by the student or multiple request forms submitted.  All requests received are considered genuine and are taken at face value of the information provided.
  • Express Post is the mailing method used.  Time frames within Australia vary depending on delivery location however an approximate delivery time would be two to three days after your request has been processed.

How to request an unofficial academic transcript

Current students can generate an unofficial transcript via eStudent.

  1. Log in to eStudent
  2. Go to My Results and Graduation
  3. Select your current study plan
  4. Click on Email my unofficial transcript. There is no cost for having this internal record emailed to you
  5. A copy of your unofficial transcript will be sent to your student email account

With the introduction of the 2020 Curriculum, there are changes to the information appearing on unofficial transcripts.
Some detailed examples of the changes to an eStudent Internal Record 2020 Transcript are attached.

Graduate register

The graduate register search engine includes all Macquarie awards conferred from 2002 onwards. The graduate registers between 1970 - 2001 are located at graduate register.

Need help?  Try our troubleshooting tips

I’ve logged in but can only see one form

This is probably because you didn’t log in with your MQ OneID.

Exit out and log in again using your MQ OneID.  If your attempts at logging in are unsuccessful, you may like to check whether the problem is with your MQ OneID or password.  Try logging in on the MQ OneID page and see what message pops up.  If the problem is your password, you can change it online.  If the problem is your MQ OneID you will need to contact IT Service Desk.

I can’t find or have lost my receipt

You can access your payment receipt by logging in to the payment portal again via the link/choices you used for your request.  In the ribbon heading My Account you will see all your past payment activity.

I’ve forgotten my login/having trouble logging in

If you’re attempts at logging in are unsuccessful, you may like to check whether the problem is with your MQ OneID or password.  Try logging in on the MQ OneID page and see what message pops up.  If the problem is your password, you can change it online.  If the problem is your MQ OneID you will need to contact IT Service Desk.

I’ve just paid and realised my email or postal address is wrong

It is important you ensure the information you provide is correct as all requests are accepted at face value, HOWEVER in exceptional circumstances we may be able to rectify this. Contact Student Connect.

I’ve been charged twice, what can I do?

You will need to contact Revenue Services to discuss this.      Revenue Services :  T: (02) 9850 7230

I ordered my document but haven’t received it yet?

This could be due to a variety of factors.

  • If you’re a student who studied here before 2008, the information required to put together your document may require collation from archives – the processing of your request can take up to 10 days. Postal times would be added to that.
  • If you ordered your document after 12noon on a Friday for example, your request would not be actioned until Monday afternoon. Postal times would be then be applicable should you have requested that option.
  • For documents being posted, delivery times vary within Australia and Internationally depending on factors like distance, remoteness and public holidays.
  • You may have provided an incorrect delivery address.  Please check the delivery address you provided – you can find this on your receipt.
I ordered a document but no longer want it

All requests are accepted at face value and once your request has been processed through the payment gateway, refunds are not provided.

Contact us

For further information regarding your Transcript request, or to contact the team to discuss specific requirements, you can visit, call or submit an online enquiry via AskMQ to Student Connect.

Location:  18 Wally's Walk, Level 2  MUSE
Phone:       +61 2 9850 6410
Hours:       Monday - Friday: 8.30am - 5.30pm

To discuss any payment issues, please contact Revenue Services,  T:  +61 2 9850 7230

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