Accessibility services

Accessibility services

Access to university is more than being physically able to enter and move about the buildings and grounds. It is about access to education and participation in the whole student experience. The Accessibility service is dedicated to providing students with a disability, health condition and/or carers of people with a disability with appropriate assistance, support and services to access the university.

Disability practitioners and support staff work closely with other key departments within the University to implement reasonable adjustments and to raise awareness and understanding of disability issues with all students and staff.

If you have a disability or an ongoing health condition, and as a result need additional support or accessibility provisions, you can register with Macquarie’s Accessibility Services. To register, you need to complete an application form, provide specific documentation about the impact your health condition has on your studies, and meet with a disability advisor from the Accessibility Service. After you register, we develop an Individual Education Access Plan (IEAP) for you and implement 'reasonable adjustments'. These adjustments are changes to the learning environment/situation, so that you have equitable access to subject content and testing.

If you have any questions or concerns, you can contact the Accessibility Service on 9850 7497 or email at You can also view our Accessibility Service Handbook for more information.

Eligibility and Registration

Students from Macquarie University and its associated schools (including Macquarie University International College, Open Universities Australia and Macquarie Graduate School of Management) are all welcome to register with the Accessibility Service, provided they:

  • Be a currently enrolled student or,
  • Be a prospective student who has accepted their offer and intends to enrol in the next available session.

Any student may register if they satisfy the above criteria, regardless of study mode (on campus/distance) or study load (part time/full time).


You can register at any time during your studies, but registration should be completed as soon as possible, so that the University has time to implement the required supports.

Supports cannot be implemented retrospectively. We suggest that you register at least two weeks prior to the start of session.

Steps to register:

  1. Have your Health Practitioner complete a Health Practitioners Report (PDF download).
  2. Complete the registration form (login required). You will be contacted by the Accessibility Service to arrange a Disability Assessment and confirm any other details.
  3. Attend a disability assessment.
  4. Follow any directions given by your disability advisor and your IEAP.

Individual Education Access Plan

Once you have met with a Disability Assessment Advisor, you will be given an Individual Education Access Plan, or IEAP. Each IEAP is different, as they are based on the specific circumstances & heath situation of a student. Reasonable adjustments may or may not apply to a particular IEAP, but the following is a list of adjustments that can be provided where appropriate.

Area where support is required

Examples of reasonable adjustments

Exam conditions

Provision of a computer rather than writing by hand

Use of a scribe

Allowance of food and beverages

Extended exam time

Location moved to a quiet room to decrease anxiety

Accessible Equipment

Screen reader

Audio recorder

Adjustable seating

Mobility scooter

Specialist software

In-class conditions

Note takers

Auslan interpreters

Participation support


Information in varied formats (e.g. audio books, online)

Library assistance

More information can be found in the Accessibility Service student handbook.

Policies and legislation

The University complies with relevant disability legislation through its Student Disability Support Policy and Student Disability Support Procedure.

For information regarding how the University handles health information, please see the Privacy Framework.

Student Wellbeing Skillshops

Our Student Wellbeing Skillshops promote wellbeing and skill development to assist students to flourish in the university environment. The Skillshops follow the undergraduate life-cycle. Registrations for the Skillshops are now open! If you are interested, please complete our Skillshop Registration form.

COVID-19 Update:

Please note, due to social distancing requirements, we will not be running face-to-face Skillshops for the remainder of 2020. However, Skillshops will run via Zoom, and we have a self-paced online program called #BeReady4MQ that covers all Skillshop content and is available 24/7 on iLearn.

In 2020, we are offering four different Skillshop groups, each program tailored to the unique and specific needs of that group. Students with a disability or health condition (inclusive of physical, medical and mental health) are eligible to register for the Achieve Skillshop group. Students who specifically identify as having Autism Spectrum Disorder (ASD), Attention (Hyperactivity) Disorder (ADHD) or a Specific Learning Disability (SLD) are encouraged to register in the following Skillshop groups:

  • Autism Spectrum Disorder:  Aspire Skillshop group
  • ADHD:                                  Focus Skillshop group
  • Specific Learning Disability: Insight Skillshop group

For the Zoom Skillshops (above), students are advised to enrol in the WellbeingWise iLearn unit, where reminder announcements will be posted with the Zoom links for each Skillshop on a weekly basis. WellbeingWise is also home to many useful resources and information about wellbeing and study, which are utilised in the weekly Skillshops. Students can download Zoom online for free, and do not need to sign up for a Zoom account to attend the Zoom Skillshops.

ACHIEVE – Zoom Skillshop – Mondays and Fridays 11am

The Achieve Skillshops brings together students who experience a wide variety of health conditions (inclusive of medical conditions, mental health, etc) who may benefit from assistance to navigate the academic semester and its lifecycle. The skillshop aims to provide students with information on being well, staying and performing well whilst undertaking their tertiary education. Offered on Mondays and Fridays, this Skillshop will also create an opportunity for students to re-calibrate in preparation for the week ahead. Key features will be weekly planning, study skills, overcoming obstacles and troubleshooting.

ASPIRE – Zoom Skillshop - Tuesdays 11am

The Aspire skillshops support students who identify as having Autism Spectrum Disorder (ASD) to better reach their academic potential. Students with ASD often experience characteristics or behaviours that disrupt learning. However, with a supportive environment, our students develop skills to adapt to university life and achieve personal and academic goals. The group focuses on orientation to university, and its environments and processes. Students will learn how to manage their time, health and study whilst exploring strategies to communicate effectively with lecturers, tutors and peers.

FOCUS – Zoom Skillshop - Tuesdays 1pm

Students with Attention Deficit [Hyperactivity] Disorder (AD[H]D) may identify as being creative, energetic and enthusiastic. Yet despite strong conceptual skills, they can experience great difficulty paying attention, controlling impulsive behaviours and maintaining focus on tasks. The Focus skillshops assists students to develop strong time-management study skills that are conducive to individual learning needs. Key features of this skillshop include weekly planning, reflection, study skills, wellbeing and troubleshooting.

INSIGHT – One-on-one session by appointment

Many university students with Specific Learning Disability (SLD) “go under the radar” as they quietly work out ways to navigate their learning challenges. The emphasis, in a University environment, on extended note-taking, heavy reading loads and written assessments can be stressful to manage. With appropriate supports in place, students with SLD can flourish at university. For this reason, students will be able to arrange one-on-one skillshop sessions with a facilitator (these will run via Zoom), and can select the areas in which they need support. Key areas of support include the navigation and use of assistive technologies and managing a university workload. This skillshop aims to help enable independent study.


#BeReady4MQ caters for students with accessibility challenges who may not be able to attend the Skillshops via Zoom. Currently it is available for all students on the External Group Program iLearn page. It is designed to support students who experience a range of challenges including those related to ASD, AD[H]D, SLD, Mental Health and any health condition/disability. #BeReady4MQ is a self-paced program that facilitates students to:

  • develop clear steps toward balancing study and wellbeing
  • engage with innovative approaches to the impacts of health/accessibility challenges on study
  • be a part of a supportive online environment.

The program includes an optional online discussion forum.

The timetable for Zoom Skillshops*:







11:00am - 12:00pm

ACHIEVE (Any health condition/disability)

ASPIRE (Autism Spectrum Disorder)


ACHIEVE (Any health condition/disability))

1:00pm - 2:00pm




*INSIGHT (Specific Learning Disability) – students will be contacted to arrange a one-on-one session once the registration form is complete.

Registrations for our Session 2, 2020 Skillshops are now open! Please complete the Skillshop Registration form.

For further enquiries, or if you require help to complete the online registration form, please contact the Accessibility Service on (02) 9850 7497 or email

The Neurodiversity Hub

Macquarie university is one of the universities participating in the Neurodiversity Hub initiative.

The Neurodiversity Hub has been established within a number of universities around Australia and in some parts of the USA.

It will serve as a scalable, sustainable solution to improve the employability of neurodivergent individuals and establish a pipeline of work-ready, talented candidates for employers.

Why the Neurodiversity Hub?

The Challenge

There are hundreds of incredibly talented neurodivergent individuals studying in our universities and TAFEs who may never make it into the workforce due to lack of opportunities, differences in communication skills or other factors.

The goal

The aim of the Neurodiversity Hub is to:

Support this untapped talent to shine, through focused training programs, academic accommodations, assistive technologies and flexible study arrangements.

Link neurodivergent students with work experience, internships and employment opportunities.

Improve the employability of neurodivergent university and TAFE students, establishing a pipeline of potential candidates for employers and boosting workforce participation rates.

To find out more about neurodiversity and the opportunities that the Hub will provide, follow the link.

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