Refunds

Refunds

Domestic students

Student accounts in credit may be entitled to a refund. Refunds are processed by Electronic Funds Transfer (EFT) to your Australian bank account.

Students who withdraw from units on, or before, the census date of the relevant session can submit a refund application for any overpayments.

For refund applications submitted after the relevant census date, only outstanding credits can be assessed for refund. Outstanding credits can be viewed through eStudent’s ‘My Finances’ page.

Domestic students refund application

  1. Update and confirm your bank details on eStudent. Once logged in, click on ‘My Finances’ and then ‘My Bank Account Details’.

Please ensure that you are the account holder of the nominated bank account.

2. Complete the Domestic Student Refund Request Form

Standard processing time is 2 to 4 weeks from the date of submission. Incorrect or missing bank details may cause processing delays.

If you have any questions, please submit an enquiry to contact the Revenue Services Team.

International students

International students must apply to Macquarie International  for refunds.

Generally, refunds for international students will only be processed if  a student is in the last semester of his/her study, or is withdrawing  completely from his/her course, or given a special consideration.

If  you are an international student who has a credit in your student  account, but you are not completing your study in the current study  period (a continuing student), you will not be eligible for a refund.  The credit will remain in your student account and will be allocated  towards tuition fees for future semesters. This includes credits from

  • overpayment of fees in any study period, and
  • withdrawal from one or more units after a payment has already been made.

For more details about the International Student Refunds Policy, including a Request for refund of fees form, please go to http://www.international.mq.edu.au/ and follow the links for fee refunds.

How international students apply for a refund

Please ensure you review the International fee refund policy carefully, and refer to the definition provided.

Important dates

You may need information about your commencement date or census date.

How to apply

  1. If you have not commenced your study at Macquarie University, please complete the International withdrawal and release request form and return the form with relevant documents required to your International Admissions Officer.
  2. If you are a current Macquarie University student, please submit your withdrawal and release request first at Ask MQ or complete the International request for fee refund form if your withdrawal has been finalised.
  3. Students who organised their Overseas Students Health Cover (OSHC) through Macquarie University and have not arrived in Australia can organise the refund by lodging the International withdrawal and release request form. Once a student has arrived onshore in Australia, they should contact the OSHC provider directly for a refund.

Refund of Fees

Refund of fees will depend on the date that Macquarie International receives your withdrawal and release request form.

Refund for Courses other than English Language Course (ELC)

Where a commencing student withdraws from a course prior to, or during, their commencing study period:

Withdrawal DateDeduction Amount
Prior to commencement date20% of Commencement Fee
After arrival in Australia from offshore but prior to the commencement date20% of Commencement Fee
On or after commencement date but on or before census date50% of Commencement Fee
After census date of the commencing study periodno refund

Where a continuing student withdraws from a course prior to, or during, their commencing study period:

Withdrawal DateDeduction Amount
Before the first day of the relevant study period Full refund of Tuition Fees Paid for the Study Period
On or after the first day of study period but on or before census date of study period20% of Tuition Fees for the Study Period
After census date of the relevant study periodNo refund

Refund for English Language Courses (ELC)

Where an ELC Student withdraws from a course prior to, or during, their study at ELC and requests a refund of English Language Commencement fee:

Withdrawal DateDeduction Amount
Prior to commencement date

20% of English Language Commencement Fee

On or after commencement date and during the first Study Block of the English Language Commencing Study Period

50% of English Language commencement fee

After the first Study Block of the English Language Commencing Study PeriodNo refund

Where an ELC Student withdraws from a course during their study at ELC and requests a refund of English Language Tuition Fees paid for English Language Subsequent Study Periods.

Withdrawal DateDeduction Amount
Prior to the first day of the Subsequent Study Period

Full refund of the English Language Tuition Fee for the Subsequent Study Period

On or after the first day of the Subsequent Study Period

No refund

Refund of Study Abroad fee

If you withdraw from a Study Abroad program, you must contact your Study Abroad Coordinator prior to withdrawing or applying for a refund.

Payment of refunds

Payment of refunds will usually be made within four weeks of receiving a correct and complete International request for fee refund form and required documentation.

Payment will be made by telegraphic transfer or electronic funds transfer (EFT) and will be made in Australian Dollars (AUD) or its foreign exchange equivalent.

Please note that any delays caused by incomplete forms, or by delays from financial institutions, may extend this process to eight weeks.

International students granted Australian permanent residency

If you are granted Australian permanent residency, you need to inform Macquarie University of this change.  All fee adjustments and calculations will be made from the date you notify Macquarie University (not the date that permanent residency is granted).

See Changes to Fees - Changes to your circumstances

Withdrawing from units

Student Admin services provide up to date information on how to withdraw from units of study.

Appeals and further information

If you're not satisfied by the decision made on a refund of fees, you can submit a written appeal to Macquarie International.

You should include all previous correspondence with Macquarie International. The appeal will be considered by the Deputy Vice Chancellor (Academic) or their nominee, and you'll be informed of the result of the appeal within 14 days of the receipt of the appeal. All appeals should be sent to:

Deputy Vice Chancellor (Academic)
Macquarie International, Level 1, 10 Macquarie Walk
Macquarie University, NSW, 2109, Australia

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