What we do with your feedback

The Student Experience Survey (SES) is an annual national survey, conducted by the Australian Government, of first-year and later-year undergraduate and postgraduate students to improve their course experience and outcomes.

This year the Student Experience Survey was conducted from from 29 July to 29 August. About 20,000+ undergraduate and postgraduate (coursework) students received emails to participate in the survey.

Highlights from 2020

Your confidential feedback helps us to better understand how we are contributing to your university experience and to identify our areas of strength and areas of improvement. Here's some information about your Student Experience Survey (SES) responses in 2020, and how we responded.

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Your 2020 feedback

  • 8,909 undergraduate and postgraduate MQ students took the survey
  • 69% thought the quality of their educational experience at MQ was good or excellent, compared to 68% nationally
  • Macquarie was 1st in the Sydney basin for Overall Satisfaction and Teaching Quality
  • 3 out of 4 students expressed satisfaction with teaching quality, learning resources and skills development
  • 70% expressed satisfaction with the student support services during the online learning in 2020
  • 85% of students rated the University’s communication during 2020 as excellent or good
  • 78% of students rated the University’s overall response to the COVID-19 pandemic as excellent or good
  • 58% students agreed that MQ provided information and support to develop online learning skills during the COVID-19 pandemic.

Our initiatives in response

  • Provided more jobs for students through MQ Student Employment
  • Additional learning skills staff hired to help students develop their skills and run more workshops to support students
  • Provided more teaching resources for staff to develop their skills on online learning as a result of COVID-19 pandemic
  • Implemented the Student Success Support Package offering financial support to students in need
  • Created more on-demand learning content to support your online learning
  • Worked with students to redevelop the student website to help you find the information that you need
  • Implemented the MQ Wellbeing app to equip students with wellbeing strategies
  • Distributed 5000 food hampers and enhanced support offered to international students
  • Offered more online career and employment workshops, tools and resources to support employability skills and job readiness
  • Implemented a new ePortfolio tool for students to collate their achievements during their studies and for their future careers
  • Pivoted key programs online including the Global Leadership Program and PACE to ensure students could still complete these activities.