Help and emergency contacts

Help and emergency contacts

Emergency contacts

24 Hour Support Services

Lifeline 131 114
Domestic Violence Hotline 1800 737 732
NSW Rape Crisis Centre 1800 424 017
Alcohol and Drug Information Service 9361 8000 / 1800 422 599
Crisis Accommodation (Link2home) 1800 152 152
Mental Health Line

1800 011 511

Police / Fire / Ambulance

Dial 000 in an emergency.

Macquarie University CareMQ

1800 2273 67 (24 hour information and support service for Macquarie University)

External health and other wellbeing services

Alcohol and other drugs

Australian Government. Department of Health and Ageing
Information on alcohol-related health, science and news provided by the Australian Government with useful links and websites.

Drug Info Clearinghouse
Online library on drug and alcohol-related information and resources, including useful fact sheets.

Counselling Online
Counselling Online is a service where you can communicate with a professional counsellor about an alcohol or drug related concern using text interaction. This service is free for anyone seeking help with their own drug use or the drug use of a family member, relative or friend. Counselling Online is available 24 hours a day, 7 days a week.

Anger management

Mood Juice
Information and a comprehensive self help guide to assist people to understand anger, its causes and ways to better manage anger problems.


Clinical Research Unit for Anxiety and Depression (CRUFAD)
Information and self-help material available from this site provided by St. Vincent's Hospital and The University of New South Wales.

MindSpot Clinic
The MindSpot Clinic is a free telephone and online service for Australian adults troubled by symptoms of anxiety or depression.

Assertiveness skills

Centre for Clinical Interventions
Information about communicating assertively and setting boundaries. A 10 module self-help program.

Bipolar disorder

Clinical Research Unit for Anxiety and Depression (CRUFAD)
Information and self-help material available from this site provided by St. Vincent's Hospital and The University of New South Wales.


MindSpot Clinic

The MindSpot Clinic is a free telephone and online service for Australian adults troubled by symptoms of anxiety or depression.

Ecentre Clinic
We develop free online and internet-delivered treatment Courses because we know that millions of Australians experience anxiety, depression and other conditions each year. But, few access or are able to access traditional face-to-face treatments. Our aim is to increase access to effective treatment.

Blue Pages
Provides information about the prevention and treatment of depression as well as other links.

Panic, Anxiety, Depression and Tranquiliser Dependency (RECONNEXION)
Victorian based counselling service providing information and useful links about anxiety and depression.

SANE Australia
Operates a Helpline, website and provides information for people affected by mental illness, their family and friends.

Domestic violence and sexual assault

New South Wales Rape Crisis Centre
Comprehensive information, fact sheets and list of services available for those who have experienced rape or sexual assault. Includes sexual assault telephone and online counselling service.

Domestic Violence
Fact sheets and information about AVOs, legal advice, housing assistance, in addition to an extensive list of referrals for counselling and further support.

National sexual assault, domestic family violence counselling service.

Eating disorders

Centre for Eating and Dieting Disorders (CEDD)
Provides information about treatment and services available for people with eating disorders. Information on research papers and links to other websites.

The Butterfly Foundation
The Butterfly Foundation is a national organisation that provides support to Australians who suffer from eating disorders and negative body image issues. The foundation is dedicated to changing the culture, policy and practice in the prevention and treatment of eating disorders and to raising awareness of eating disorders as a serious social, medical and mental health issue. Butterfly Foundation provides support for intervention, prevention, research and treatment programs.

Family and friends

Helping Minds (ARAFMI)

Information and support services for friends and families of people with a mental illness.

Carers Australia
Information and services for people caring for someone with an illness or disability, including mental illness.


Salvo Care Line
Provides information on dealing with problem gambling. Links to Salvation Army Residential Treatment Program and Salvation Army Problem Gambling Centre.

General mental health websites

Centre for Clinical Intervention (CCI)
CCI, through the W.A. health department, have developed online self-paced learning modules addressing different issues. Each module includes information, worksheets and suggested exercises or activities.

Beyond Blue
An Australian website providing detailed information on a range of mental health issues, as well as providing links with other useful sites.

Mental Health Association of New South Wales
Promotes a Mental Health Information Service, support groups, mental health training and advocacy as well as the Anxiety Disorders Alliance.

Mental Illness Fellowship of Australia
Supports and represents people with a severe mental illness and their carers.

The Unabridged Student Counselling Virtual Pamphlet Collection

Black Dog Institute
A clinical, research and educational facility whose website provides information about the diagnosis, treatment and getting assistance for depression disorder.

North Sydney Mental Health Services Directory
Directory of mental health services in the North Sydney Area, this includes the local area around the university.

Grief and loss

The National Association for Loss and Grief
Information on services available, publications and links for people experiencing grief following the loss of someone close to them.


ACON Community Health and Action
Provides information and health promotion especially with the gay, lesbian, bisexual and transgender communities.

QLife is Australia's first nationally-oriented counselling and referral service for people who are lesbian, gay, bisexual, trans, and/or intersex (LGBTI).

Gay and Lesbian Counselling Service of NSW
A volunteer based anonymous and confidential information and referral service for gay men, lesbians, bisexuals and transgender people. This organisation has a counselling and information line open seven days a week from 5.30 pm to 10.30 pm:

Phone: 8594 9596 (metropolitan)
Phone: 1800 184527 (outside Sydney)

The Gender Centre
Website offers a range of services and information for people with gender issues, their partners, families and friends.

Multicultural mental health resources

Service for the Rehabilitation of Torture and Trauma Survivors (STARTTS)
Information, education, assessment and counselling for refugees who have been exposed to torture and trauma.

Drug and Alcohol Multicultural Education Service
Provides information, resources and support for people affected by drug and alcohol use in multicultural communities.


Information on various men's issues including relationships.

Suicide prevention

Provides information, resources and links on suicide awareness and prevention as well as contact details for where to get help. Provides a 24 hour counselling service (131114).

Information on various men's issues, including men and suicide. Provides a 24 hour phone line (1300 789 878).

Salvo Care Line
Phone line (1300 363 622). Information on support services for people with personal issues such as loneliness, depression, grief, anger, stress, parenting and relationship problems.

Suicide Prevention Australia
National umbrella body promoting community awareness, collaboration, information sharing and related events.


Australian Centre for Post Traumatic Mental Health
Provides information, including referral resources about trauma and its effects, with excellent links to other websites related to the topic.

Personal and professional services



Australian Taxation Office

Questions related to the Australian Taxation system

13 28 61

Consumer Credit Legal Centre

Consumer credit, banking and debt recovery

1800 007 007

Domestic Violence Legal Advice Line

Legal Services for Women

8745 6999 or

1800 810 784

LawAccess NSW

Legal Services

1300 888 529

Legal Aid

Issues related to criminal law, family law and civil law.

1300 888 529

Redfern Legal Centre

International students seeking legal advice

9698 7277

Fair Work Ombudsman

Workplace rights and responsibilities

13 13 94

Police Assistance Line


131 444

Department of Immigration and Border Protection

Visa enquiries

131 881

NSW Fair Trading

Consumer rights on most ‘trade’ matters, such as purchases and sales.

13 32 20

Translating and Interpreting Service (TIS National)

Interpreting Services

131 450

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