IT Service Desk
- TechBar
- Ground Floor, 18 Wally’s Walk
- Macquarie University
- T: +61 (2) 9850 4357
- T: 1800 67 4357
- E: help@mq.edu.au
We provide various services including phone, desk and self-service support, and online request service.
Log your issues on OneHelp and our staff will help.
Submit a requestYou can find answers here and resolve your IT issue
FAQYour OneID is your identity at Macquarie and allows you to access all student systems. Find out how to manage your OneID as a student or staff member.
AppStream is an application streaming service for Macquarie students and staff which allows you to access your Macquarie apps on the go.
Participate in a Zoom meeting or schedule and host your own. Learn the basics of how to use Zoom as a Macquarie student and make the most of this tool for tutorials, lectures and any other kind of meetings.
You can access your Macquarie student email via the Gmail platform. Find out how to log in for the first time and get answers to common issues.
You can download a variety of software applications directly onto your computer. Access these using your OneID.
As a Macquarie student, you can download Microsoft Office Suite for free. View instructions on how to access your Microsoft Office subscription and install Office 365.
iLearn is Macquarie's online learning environment. Find out how to access your unit's lecture recordings and submit assignments via this platform by checking out our iLearn guides.
Learn how to use iPrint for all your printing needs on campus, including how to send your printing jobs to iPrint locations, pay for them and where to collect them.
Connect wirelessly to our campus network with your own personal connection. You'll only need to set your connection once before you can access our network instantly whenever you are on campus.
Forget about queuing to get your student ID. Upload your own photo and government-issued ID via CaptureMe so you can easily get your Campus Card.
IT status is a real-time view of the live operational status of Macquarie IT systems and services. Check it out any time and subscribe to receive updates.
Alerts is a multi-channel emergency broadcast system that alerts you of an emergency on campus, giving you advice on what measures to take to stay safe.
OneHelp is a university-wide online request system that allows users to log issues and requests, and ask our staff for help.
We are closed on the dates listed below: