Counselling FAQs

Psychological interventions and support are provided to help students improve wellbeing, build their strengths, identify their values/goals, and achieve academic success.

Common issues we treat and provide support for are:

• stress
• anxiety and panic attacks
• low mood or depression
• relationship issues
• academic issues
• procrastination
• grief and loss
• difficulties adjusting to change (meaning the transition to Australia or university study).

Our interventions are based on evidence and supported by best practice. All counsellors are registered psychologists or provisional psychologists under the supervision of a registered psychologist.

We do not provide psychological testing for neuropsychological conditions.

We do not provide psychological reports for:

• visa applications
• motor vehicle accident
• victims compensation
• workers compensation claims,
• other medico-legal reports.

We do not provide treatments funded by these claims.

Student Wellbeing and Support Services (Student Wellbeing) offers a range of services to students at Macquarie University. These include:

• medical services
• counselling services (for students who may need support in personal, emotional or psychological matters)
• welfare services (for students who need support in relation to academic or financial matters or other matters of day-to-day student life)
• disability support services (for students who need support with temporary or permanent disabilities)
• advocacy and support services.

Collection and retention of information

When a person seeks support or service from Student Wellbeing, information is collected and retained.

The information we collect depends on the services you need, but generally information such as your name, contact details and other information relevant to the services you need, such as your enrolment and course information along with health information.

Where it is relevant to the services you need, we may collect information, which is sensitive, such as information about your racial or ethnic origins or your religious beliefs or affiliations.

When accessing one of our health-related services (for example, GP services or counselling services) we may collect information about your health, including your medical history and information about the health care you have received.

We may also collect your Medicare card number if you receive a 'bulk-billed' service.

If you need disability support services, we will collect information about your health or your disability

If you are a carer, we will collect information regarding you, your relationship to the person being cared for and the health or disability of the person being cared for.

Information is generally collected directly from you. However, information may be obtained from other people – such as Macquarie University staff members when necessary, or other health professionals involved in your health care – with your consent.

Verification of information may also be sought in line with the University's fraud prevention requirements.

Providing personal information to Student Wellbeing is voluntary. However, if we cannot collect personal information about you, we may be unable to provide you with certain services.

If you are concerned about Student Wellbeing collecting your personal information, you must notify us prior to accessing any support or service offered by Student Wellbeing.

Use of information

Student Wellbeing collects your personal and or health information in order to provide you with the services you requested.

For example, if you are a patient of the medical service, we collect your personal and health information in order to provide you with safe and effective health care.

If you have sought disability support services, we collect your personal and health information in order to facilitate your access to support and services to manage your disability on campus and through your studies.

Disclosure of information

If you are a patient or client of the medical service or the counselling service, we will not disclose your personal and health information to any other person except:

• where you have consented or asked us to do so
• where disclosure is necessary to lessen or prevent a threat to your life, health or safety, or the life, health or safety of another person
• where disclosure is otherwise required or authorised by law.

If you have sought other services from the Student Wellbeing, we will disclose your information where you have consented or asked us to do so.

For example, if you have asked us to provide assistance or support in managing a disability, information may be shared in accordance with the Disability Support Procedure or where not covered by this procedure, with your consent.

Your personal information may be disclosed in response to a subpoena or other legal order or obligation.

Student Wellbeing handles your personal information in accordance with the Macquarie University Privacy Compliance Framework.

Visit the Privacy Framework webpage for more information about how your information is managed as well as information on how to access information stored about you, complaints, and otherwise.

The UniWellbeing Course is a convenient and effective alternative to face-to-face counselling.

The course is entirely online, so you do not need to attend face-to-face appointments or workshops. The Course involves 4 brief lessons and runs for 5 weeks, with new Courses starting around every 2 weeks. You have access to resources covering issues commonly experienced by students (e.g. sleep, problem-solving, assertiveness and procrastination) and case studies of previous participants that make the course easy to relate to.

Additionally, you are provided with access to a Student Wellbeing Psychologist, who will provide support throughout the course via telephone or a secure messaging system.

Benefits

Many students find this program helps them to build essential skills for maintaining good emotional wellbeing (managing stress, anxiety, low mood and depression) while fitting around their busy lives and schedules. You can access the course anywhere you have internet access 24/7.

Importantly, the course is being developed in close collaboration with students, with more than 90% saying it was worth their time and they would recommend it.

The course

The lessons take 20-30 minutes to read and are accompanied by a do-it-yourself guide, which explains how to work through the skills you are learning.

Just as with learning anything, practice is essential, therefore it is recommended that you spend around 15-20 minutes per day working on the skills and integrating them into your daily routine.

A 10-15 minute call with the psychologist running the course occurs weekly. The aim of the call is to help guide you through the course, answer any questions you might have and talk through how to apply the skills to your own situation.

Register

Complete a UniWellbeing Self-Referral Form and you will be contacted within 72 hours regarding your participation.

WellbeingWISE is an online portal developed to assist students and focuses on equipping you with skills, knowledge and resources that will assist you through your studies.

The Counselling and Psychological Services does not charge any out-of-pocket expenses to students. However, all students must present a valid Medicare card or Overseas Student Health Cover (OSHC) card.

Your psychologist will discuss with you a treatment plan. If it is identified that more than three sessions are needed in a given year, you will require a mental health care plan and a General Practitioner doctor (GP) referral to continue to receive psychological services.

GPs and psychiatrists are able to develop a mental health care plan and provide you with a referral to our Counselling Service.

If you do not have a regular doctor, there is a medical service on campus.

When making a doctor’s appointment, inform staff that you will need a longer consultation. This will allow the doctor enough time to complete your plan and/or referral for psychological care and support.

We practice coordinated care, which ensures that all aspects of your health are considered when assessing and planning for your wellbeing.

In order to access more than three counselling sessions each year, we receive rebates from Medicare under a mental health care plan. This is a Government funding requirement of psychological services under Medicare.

For overseas students, OSHC requires either a GP referral letter or a GP mental health care plan.

Medicare/OSHC covers the cost of up to 10 sessions of counselling per calendar year, after assessment and referral.

Once you have a GP referral or a mental health care plan, hand it to the Student Wellbeing reception staff before your next counselling appointment.

Your GP can also fax them directly to +61 (2) 9475 1037.

If we do not have a copy of your plan, your next appointment may be shortened or unable to proceed.

Let us know if you cannot attend an appointment.

An SMS reminder will be sent to you the night before. You can reply to this SMS to confirm or cancel your appointment.

Clients who do not attend two or more sessions without proper cancellation will have following appointments reduced by 30 minutes. The return to full-length appointments will need to be discussed with your psychologist.