Student Connect

Student Connect

We can still support you.
Check below for the services you can tap into.

For information regarding the University's response to COVID-19,
please navigate to our dedicated Coronavirus FAQs page.

We are committed to providing you with an outstanding student experience.

Student Connect is your first point of contact for enquiries about your life at Macquarie. We offer administration services designed to answer a huge range of student enquiries and support many of the processes or services you might need to access while at Macquarie. We're here to help you online, by phone or in-person.

If you need specific advice about your program of study or a Faculty matter then you should contact your Faculty Student Centre.

We can help you with...


Contact Us

You can contact Student Connect via one of the following methods:


Hours: Monday - Friday: 8.30am - 5.30pm

Chat :  Available during business hours and can be found in the far right corner of this page.


Phone:  +61 2 9850 6410


In person:  18 Wally’s Walk, Level 2 MUSE  ** unavailable at this time

AskMQ enquiry

AskMQ is an online service that provides quick and simple answers to all your questions about life at Macquarie. You can access it from your computer, tablet or smart phone. AskMQ answers questions for all current domestic and international students


OneHelp is Macquarie’s university-wide online IT request system. It is an interactive, self-service request tracker. You can use it to log IT issues and requests and monitor them to completion through automatic email notification and status updates. You can easily raise and track IT and non-IT requests directly on OneHelp.

Alternatively, you can log an issue by:

  • Calling the IT Service Desk on (02) 9850 HELP (4357)
  • Emailing,
  • Visiting the IT Service Desk located at 17 Wally's Walk, Ground Floor

There is one entry point into the tool, ensuring the ability to pass tickets between each business unit when necessary. You use your OneID to enter.

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