Student advocacy

Student advocacy

Student Advocacy

Student Advocacy and Support Services can help you to understand policy and procedure at the university and to put forward strong applications.

Areas that we work with you include – but are not limited to:

· Appeals

· Applications

· Complaints

· Hearings

· Student Visa Information

Connect with an Advocate

When booking with our service, you will be allocated to a Student Advocate. The Advocate will manage your case until completion. We look forward to engaging with you.

Book an appointment:

To book an appointment, please first complete the Student Advocacy and Support Services Screening Form. Once you have completed the form, you will be contacted within 2 working days to arrange an appointment.

Phone: (02) 9850 7497 [Campus Wellbeing Reception]


Level 2, 16 Wally's Walk,
Macquarie University,
North Ryde NSW 2109

Office opening hours: 

Monday to Friday - 8:00am to 6:00pm (excluding public holidays).

Appointments available between 8.30am to 4.00pm. Phone consults also possible.

Service Waiting Times 2018

MonthExpected Wait Times
JanuarySame week
February - March2 weeks
AprilSame week
July - August2-3 weeks
September – OctoberSame week
November2 – 3 weeks
DecemberSame week

What we can do

· Provide feedback on your complaint or appeal

· Support you at a hearing meeting or in preparation to attend a hearing

· Join you as a support person at meetings you may be required to attend with University staff members

· Guide you through university process and procedures

· Help manage your expectations regarding your options available

· Link you with relevant policy

· Liaise with departments across the University on your behalf

· Refer you to other support services within the university and externally

· Clarify Student Visa rules

· Support and monitor the welfare of younger students under the care of the University

· Support you in the preparation of documentation for applications

· Review supporting evidence and make recommendations for additional information that can be included

What we can't do

· Write your complaint or appeal

· Guarantee an outcome. We are not decision-makers nor do we possess the authority to determine your outcome

· Provide academic advice

· Meet with third parties (agents, parents, friends, etc.) to discuss your situation. Contact us directly by phone or email if you are unable to come in for an appointment.

· Provide supporting documentation for applications.

· Write letters of support

Priority appointment bookings

If you have a deadline coming up within the next couple of working days, and require urgent Advocacy support, please complete the Priority Appointment Request Form. Once you have completed the form, our Advocacy team will assess your circumstances and you will receive a call to arrange an appointment or an email with relevant information.


The service seeks formal feedback biannually from student users however we strive to continuously improve our service. Feedback about the service can be sent to the Manager Student Advocacy via Campus Wellbeing’s generic email address:


If you would like to make a complaint about the Student Advocacy service, you can contact either the Manager of Student Advocacy, or the Director of Campus Wellbeing. Please email your concerns to with 'Attention Advocacy Manager' or 'Attention Director of Campus Wellbeing' in the subject line.

Complaints are treated in accordance to the University complaint procedure.

Grade Appeal

Need assistance understanding the Grade Appeal policy?

Come along to a Grade Appeal Workshop. Topics covered include:

  • Seeking feedback
  • Grounds for a Grade Appeal
  • How to lodge a Grade Appeal
  • Dealing with disappointment
  • Available support services

Next Workshop scheduled for:

  • 10:30am, Friday 15 December 2017, E7B T5 Theatre
  • 10:30am, Wednesday 20 December 2017, E7B T5 Theatre
  • 10:30am, Monday 8 January 2018, E7B T5 Theatre

Call 9850 7497 to register your spot today.

Can’t attend the workshop? View the presentation available here:

Still have questions? Email with "Attention: Student Advocacy" in the subject line.

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