Student advocacy

Student advocacy

Student Advocacy

Student Advocacy and Support Services can help you to understand policy and procedure at the university and to put forward strong applications.

Areas that we work with you include – but are not limited to:

· Appeals

· Applications

· Complaints

· Hearings

· Student Visa Information

What we can do

· Provide feedback on your complaint or appeal

· Support you at a hearing meeting or in preparation to attend a hearing

· Join you as a support person at meetings you may be required to attend with University staff members

· Guide you through university process and procedures

· Help manage your expectations regarding your options available

· Link you with relevant policy

· Liaise with departments across the University on your behalf

· Refer you to other support services within the university and externally

· Clarify Student Visa rules

· Support and monitor the welfare of younger students under the care of the University

· Support you in the preparation of documentation for applications

· Review supporting evidence and make recommendations for additional information that can be included

What we won't do

· Write your complaint or appeal

· Guarantee an outcome. We are not decision-makers nor do we possess the authority to determine your outcome

· Provide academic advice

· Meet with third parties (agents, parents, friends, etc.) to discuss your situation. Contact us directly by phone or email if you are unable to come in for an appointment.

· Provide supporting documentation for applications.

· Write letters of support

Connect with an Advocate

When booking with our service, you will be allocated to a Student Advocate. The Advocate will manage your case until completion. We look forward to engaging with you.

Book an appointment:

Phone: (02) 9850 7497 [Campus Wellbeing Reception]

Email: campuswellbeing@mq.edu.au

Office Open Hours: Monday to Friday - 8:30am to 5:30pm (excluding public holidays)

Appointments available between 8.30am to 4.00pm. Phone consults also possible.

Location: Level 2, 16 Wally's Walk, Macquarie University, North Ryde NSW 2109

Service Waiting Times 2018

MonthExpected Wait Times
JanuarySame week
February - March2 weeks
AprilSame week
July - August2-3 weeks
September – OctoberSame week
November2 – 3 weeks
DecemberSame week

Triage

Need to consult with an Advocate urgently? Send your enquiry to Campus Wellbeing at campuswellbeing@mq.edu.au and mark that the matter is urgent and important!

State in the message:

1. Your contact details,

2. The issue that you face,

3. Deadlines you have been given,

4. Attach any available supporting evidence, if relevant to your situation

5. Reasons that it is urgent or important

Campus Wellbeing will assess your case and if found to be time-critical will contact you (in the absence of an appointment booking) to discuss next steps.

Feedback

The service seeks formal feedback biannually from student users however we strive to continuously improve our service. Feedback about the service can be sent to the Manager Student Advocacy via Campus Wellbeing’s generic email address: campuswellbeing@mq.edu.au

Complaints

If you wish to complain about the Advocacy Service you can contact email either the Manager of Student Advocacy or alternatively the Director of Campus Wellbeing at: campuswellbeing@mq.edu.au

Complaints are treated in accordance to the University complaint procedure.

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