Student Connect
- Ground Floor
- 18 Wally’s Walk
- Macquarie University
- T: +61 (2) 9850 6410
Your first point of contact on campus for any queries
We are committed to providing an outstanding student contact experience: online, by phone or in person.
COVID-19 guidelines
For information regarding the University's response to COVID-19 visit our COVID-19 FAQs page.
Services
Student Connect is your first point of contact for enquiries about your life at Macquarie. We offer administration services designed to answer a huge range of student enquiries and support many of the processes or services you might need while at Macquarie.
We can help you with the following service areas:
- Campus cards
- Certifying documents
- Credit overload
- Cross-institutional study
- Discontinuing study
- Examinations
- Fees and costs
- Forms
- Graduation
- Internal course transfer
- Justice of the Peace (JP): Currently unavailable
- Leave of absence
- Non-award study
- Recognition of prior learning
- Re-enrolment
- Status letter request
- Transcript request : Digital transcripts only available
- Transport concession
- Update personal details
- Withdrawal without penalty
Postgraduate
If you need specific advice about your program of study or a Faculty matter, then you should contact your Faculty Student Centre.
We're here to help you online, by phone or in-person.
Contact Student Connect
Got questions? Contact Student Connect via one of the following methods:
- Chat, found in the far-right corner of this page during business hours.
- Submit an online enquiry via AskMQ
- Phone on +61 (2) 9850 6410
- In person on the Ground Floor, 18 Wally's Walk
Operating hours
Standard business hours: 9.00am - 5.00pm, Monday to Friday
During peak periods (eg. exams, enrolment, first few weeks of session) our business hours may be extended to accommodate the larger volume of enquiries.
OneHelp
OneHelp is Macquarie’s university-wide online IT request system. It is an interactive, self-service request tracker.
You can use it to log IT issues and requests and monitor them to completion through automatic email notification and status updates. You can easily raise and track IT and non-IT requests directly on OneHelp.
There is one entry point into the tool, ensuring the ability to pass tickets between each business unit when necessary. Use your OneID to enter.
Contact IT
IT Service Desk
Ground Floor, 18 Wally's Walk
Macquarie University
North Ryde NSW 2109
T: +61 (2) 9850 4357
E: onehelp@mq.edu.au
Got questions?
Find answers via AskMQ.
Submit a query