Airport Pickup Confirmation

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Your free airport pickup has now been confirmed and you will be met at the meeting point at Sydney Airport and driven to your accommodation.

Please note that the Macquarie University airport pickup service operates through an external airport transfer provider '2Airport'.

Click here for domestic airport arrivals.

What do I do when I arrive at the international airport?

1. Landing - Clear customs, baggage claim and quarantine

  • This can take about one hour
  • The driver will wait for you to clear customs, collect your bags and clear quarantine

2. Go to McDonald's

  • McDonald's is located near the exit to the train station. Pickup Meeting Point
  • See the detailed map at sydneyairport.com.au
  • DOMESTIC ARRIVALS: If you are arriving through Sydney's domestic terminal (T2 and T3) please see the domestic arrival information at the bottom of this page.

3. Wait for the driver with the Macquarie University sign

  • Please wait for your driver to arrive
  • Your driver will be holding a "Macquarie University Airport Pickup" sign
  • Remain at the meeting area at all times!

What do I do if I can not find the driver?

If you cannot find the driver after waiting for 30 minutes at McDonald's (By the Ronald McDonald clown statue), please call the the airport transfer company '2Airport' directly on +61 455 800 800. A staff member from the transfer company '2Airport' will be able to advise you on where the driver is. There is a pay phone in the arrivals hall.

For all other enquiries, or if the above number is not working, please contact Macquarie University Accommodation Office on housing@mq.edu.au or the free number 1800 610 577 (This number only works from Australian numbers, If you are calling from an international number you will need to call +61 2 9850 7965).

Macquarie University staff will then advise you what to do next; You may need to wait a little longer, or you may be advised to take a taxi to your destination*.

*In the situation where you may need to take a taxi to your destination: A taxi fare will only be reimbursed by the University if you have been advised by the Accommodation staff to take a taxi. You will need to first contact the office on +61 2 9850 7965, if you cannot find the driver. Please have at least AUD$100 with you for a taxi. You can exchange currency at Travelex near Exit A and credit cards are also accepted.

What if my flight changes or I no longer need airport pickup?

Please notify the Accommodation Office immediately of any changes to your flight arrival number (We will need to know your new flight arrival number) or if there is a major delay in your arrival time/date.

If you no longer need an airport pickup please cancel this service at least 24 hours before your flight. Students who book the airport pickup service and do not use it will be charged a cancellation fee of AUD$50.00.

For all changes or cancellations contact housing@mq.edu.au or +61 2 9850 7965.

Domestic Arrivals

If you are arriving on a domestic flight, please proceed to Baggage Carousel Number 5 to meet a driver for this service. Please remain in the domestic terminal you have arrived in.
If you cannot find the driver after waiting for 30 minutes at baggage carousel number 5, please call +61 455 800 800 from a pay phone in the arrivals hall. This only applies if your flight arrives in the domestic terminal. For flights arriving at the international airport, please follow the instructions above.

We recommend saving or printing these instructions!

We know that it can be quite overwhelming when you first arrive and easy to forget, which is why we recommend printing out these instructions and keeping a copy with your travel documents so that you have it on hand when you get to Sydney;

Click here to download and save, or print a copy of this confirmation page

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