Student admin services
Macquarie has an ongoing commitment to providing an outstanding student experience. We offer administration services designed to answer a huge range of student and staff questions. Students can access these services online or in person. These services include:
Student Connect is your first point of contact for enquiries about your life at Macquarie. Student Connect focuses on providing advice to students in-person, but can also be reached online or by phone.
Student Connect services
Current student advice
- Appeal against grades
- Campus cards
- Certifying documents
- Update personal details
- Concurrent degrees
- Credit for previous studies
- Discontinuing study
- Disruption to studies
- Fees and costs
- Internal course transfer
- JP service
- Non-award study
- Readmission after an absence
- Procedure for taking units at another institution
- Session 3
- Status letter request
- Transcript request
- Transport concessions
- Withdrawal without penalty
You can visit us, call us or submit an enquiry via AskMQ.
T: +61 2 9850 6410
18 Wally’s Walk
Building C7A Level 2 MUSE
Hours: Monday - Friday: 8.30am - 5.30pm
AskMQ is an online service that provides quick and simple answers to all your questions about life at Macquarie. You can access it from your computer, tablet or smart phone. AskMQ answers questions for:
- Future domestic and international students
- Current domestic and international students
- Current staff for HR enquiries
Faculty Student Centres
Faculty student centres offer specialised advice on whether your program of study is meeting your personal needs. Your Faculty Service Centre can give you specific information on what's happening in your faculty and program advice on whether your study plan works for you.
Faculty of Arts
The Faculty of Arts Student Centre offers support for students and course and degree-specific advice.
For general faculty and program enquiries for all current domestic and international undergraduate and postgraduate Arts students, see our contact us page.
Phone: 02 9850 6410
Building W6A, Level 1 Macquarie University
North Ryde, Sydney, Australia
Faculty of Business and Economics
Business and Economics Student Services (BESS) is a drop-in centre that assists FBE students with:
- Program advice and degree planning (by appointment)
- Enrolment advice
- Assignment submissions and retrieval
- Processing applications and requests including:
- Disruption to studies
- Special approval
- Exchange program study plans
- Internship requests
- Requests to undertake more than 14 and 16 credit points in a session
- Electronic confirmation of enrolment (eCoE) extension
- Request to reduce study load
Phone: (02) 9850 1050
Location: E4B 106
During semester, mid-semester breaks, out of semester and exam periods:
Monday - Friday: 9am - 5pm (9am - 7pm during weeks 1 and 2 of session)
Public holidays: Closed
Faculty of Human Sciences
If students have questions relating to their program or units, they can submit an enquiry through AskMQ with the subject title 'Attn FOHS Student Centre' or visit the Faculty of Human Sciences Student Centre to get advice, make an appointment or arrange to be contacted by a program specialist.
Location: Ground Floor, Building C3A
Students can book a career appointment or resume/job application review at careerhub.mq.edu.au. Accounts are activated using a student OneID login and password.
Faculty of Medicine and Health Sciences
Faculty of Science and Engineering
The Faculty of Science and Engineering Student Centre is a drop-in centre for students who are taking units in the Faculty of Science and Engineering.
See the Faculty’s Contact us page for information on general enquiries, domestic student enquiries and international student enquiries.
OneHelp is Macquarie’s university-wide online request system. It is an interactive, self-service online request tracker. You can use it to log issues and requests and monitor them to completion through automatic email notification and status updates. You can easily raise and track IT and non-IT requests directly on OneHelp.
Alternatively, you can log an issue by:
- Calling the IT Service Desk on (02) 9850 HELP (4357)
- Emailing firstname.lastname@example.org,
- Visiting the IT Service Desk located in C5C