Student admin services

Student admin services

Macquarie has an ongoing commitment to providing an outstanding student experience. We offer administration services designed to answer a huge range of student and staff questions. Students can access these services online, in person or by phone. These services are provided by Student Connect centrally as well as Faculty Student Centres.

Faculty Student Centres

Faculty student centres offer specialised advice on whether your program of study is meeting your personal needs. Your Faculty Service Centre can give you specific information on what's happening in your faculty and program advice on whether your study plan works for you.

Faculty of Arts

Contact us for faculty and program enquiries for current domestic and international, undergraduate and postgraduate Arts students.


Location:  10 Hadenfeld Avenue, Foyer

Online: AskMQ

Phone: 02 9850 6410

Opening Hours:  Monday to Friday  9am - 5pm

Faculty of Business and Economics

Business and Economics Student Services (BESS) is a drop-in centre that assists FBE students with:

  • Program advice and degree planning (by appointment)
  • Enrolment advice
  • Assignment submissions and retrieval
  • Processing applications and requests including:
  • Special Consideration
  • Special approval
  • Exchange program study plans
  • Internship requests
  • Requests to undertake more than 14 and 16 credit points in a session
  • Electronic confirmation of enrolment (eCoE) extension
  • Request to reduce study load

Location: 6 Eastern Road, Ground Floor

Online: AskMQ

Phone: (02) 9850 1050

Opening Hours:  During semester, mid-semester breaks, out of semester and exam periods:
Monday to Friday: 9am - 5pm (9am - 7pm during week 1 and 2 of session)

Public holidays: Closed


Faculty of Human Sciences

For Academic Advice for your Academic Standing (Academic Caution, Conditional Enrolment or Probation) please complete our Academic Advice Form.

For program or unit advice submit an enquiry on AskMQ

Please note the subject line of your enquiry as "Faculty of Human Sciences Program Advice"

Location:  4 First Walk, Ground Floor

Opening Hours:  Monday to Friday  9am - 5pm

Students can get individual career advice through the Career and Employment Service as well as assistance with applying for casual or full-time work. Visit the website or email

Students can book a career appointment or resume/job application review at Accounts are activated using a student OneID login and password.


Faculty of Medicine and Health Sciences

Course and study-related questions can contact Student Connect or submit a question through AskMQ.

Faculty of Science and Engineering

The Faculty of Science and Engineering Student Centre drop-in centre for students who are taking units in the Faculty of Science and Engineering.

Location:  14 Sir Christopher Ondaatje Avenue, Ground Floor

Opening Hours:  Monday to Friday: 9am - 5pm

See the Faculty’s Contact us page for information on general enquiries, domestic student enquiries and international student enquiries.


Student Connect

Student Connect is your first point of contact for enquiries about your life at Macquarie. Student Connect focuses on providing information to students online, by phone or in-person.

Student Connect services


Contact us

You can visit us, call us or submit an enquiry via AskMQ.

Location:  18 Wally's Walk, Level 2, MUSE

Phone: +61 2 9850 6410

Hours: Monday - Friday: 8.30am - 5.30pm


AskMQ is an online service that provides quick and simple answers to all your questions about life at Macquarie. You can access it from your computer, tablet or smart phone. AskMQ answers questions for:

  • Future domestic and international students
  • Current domestic and international students
  • Current staff for HR enquiries


OneHelp is Macquarie’s university-wide online IT request system. It is an interactive, self-service request tracker. You can use it to log IT issues and requests and monitor them to completion through automatic email notification and status updates. You can easily raise and track IT and non-IT requests directly on OneHelp.

Alternatively, you can log an issue by:

  • Calling the IT Service Desk on (02) 9850 HELP (4357)
  • Emailing,
  • Visiting the IT Service Desk located at 17 Wally's Walk, Ground Floor

There is one entry point into the tool, ensuring the ability to pass tickets between each business unit when necessary. You use your OneID to enter.

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