Difficulties with payment

Difficulties with payment

Payment Plans are available for students who are experiencing short-term financial difficulty due to unforeseen circumstance which impacts their ability to pay by the Payment Due Date.

Approval for additional time to pay is based on individual circumstances and is not automatically granted. Approval will be for tuition fees only and is not available for the Student Services and Amenities Fee (SSAF).

Note: Students who have made full payment (using approved payment methods) on or before the Payment Due Date are not required to submit an application. The University can identify the date your payment was made once your payment is received.

Eligibility Criteria

The following students are not eligible to apply for additional time to pay:

  • Student Undertaking Non-Award; Next Step; ELC; Offshore; Cross institutional; Study Abroad; OUA; Winter Vacation or gMBA studies.
  • Students who have had previous Payment Plan (Extension and/or Instalments) approved for any 2 prior study periods at any time.
  • Students in their first 12 months of study of Award courses
  • Students who have outstanding fees owing to Macquarie University from prior study periods.
  • Students who have defaulted on a previously approved Payment Plan (Extension and/or Instalments)

Eligible Domestic students enrolled in a Commonwealth Supported Place (CSP) or Domestic Fee Paying Place (DFEE) can only apply for an extension up to the census date.

Eligible International students may apply for an extension up to the census date or payments by instalments.

Your financial hardship must be short term and have been caused by recent unforeseen circumstances. As Payment Due Dates are published in advance on eStudent and on the MQ webpage, the following are not considered to meet these criteria:

  • Bank Holidays or Public Holidays
  • Unaware of the Payment Due Date
  • Fee Payer unavailable to make payment by the Payment Due Date
  • International Bank Transfer Delay
  • Bank Transfer Limit
  • Holidays or travel (Student and/or Fee Payer)
  • Delay in bank loan approval
  • Technical or system issues

Payment Plan Fee and Types

Approved Payment Plan applications will incur a non-refundable fee that is payable for applications that have been reviewed and approved (Regardless of whether the student manages to pay their fees in full by the Payment Due Date).

The payment plan will be activated on signing the agreement (if required) and payment of the Payment Plan Fee.

Study PeriodTypePayment Plan Fee
Session 1
Session 2
Instalments$150
MUIC Terms
MSGM Terms
AFC Terms
MQ Session 3
Instalments$100

Where a student experiences special circumstances and is approved for a WWFP for all units in a study period and a Payment Plan Fee was charged for that study period, the student can apply in writing to have the Payment Plan Fee reversed for that study period only. This will be reviewed by management and an outcome will be provided in writing.

Supporting Documentation

Relevant Supporting Documentation must be submitted with all applications.

For your application to be assessed, you must provide supporting documents demonstrating:

  • Short-term financial hardship
    AND
  • Your ability to repay your fees if your application is approved

Applications without relevant supporting documents will be rejected.

Your supporting documentation should support and backup the reason you are providing in your application. Examples of relevant supporting documents include:

  • Bank Statements of the student and fee payer for the last 3 months for all Transaction and Savings Accounts (Must include full transaction listing, not a proof of balance document)
  • Payslips or proof of income to show ability to repay
  • Proof of externally funded government sponsorship such as Financial Guarantee
  • Medical Certificate (in English) and proof of medical expenses
  • Other appropriate documentation

Important Information

Undergraduate & Postgraduate
Session 1
Session 2

Students in Session 1 and Session 2 can apply for:

  1. Extension up to the census date (Domestic and International Students) – If approved, Payment Due Date will be extended to the published census date.

  2. Payment by instalments (International Students Only)-  If approved, an agreement document noting our standard instalment due dates must be signed. Instalment dates are fixed and cannot be amended.
    Standard Instalment Dates (3 instalments):
    • 1st Payment - census date (40% of unpaid balance)
    • 2nd payment - 1 month after census date (30% of unpaid balance)
    • 3rd payment - 2 months after census date (30% of unpaid balance)

Application Period and Link

Domestic and International students will need to complete the application form through AskMQ within the relevant application period.

Applications can only be submitted for the current study period.

Applications submitted outside of the application period will not be considered and your student account will be subject to Late Payment Fees and Sanctions, if payment is not made by the relevant Payment Due Date.

Outcome of the application will be advised in writing within 3 weeks once all required documents have been submitted. Applications are reviewed in the order they are received in.
  Payment Due Date Opening Date Closing Date Application Link
Session 2 26 July 2019 8 July 2019 11 August 2019 Application Closed for Session 2 2019

MUIC Terms
MGSM Terms
AFC Terms
MQ Session 3

Students in MUIC, MGSM, AFC and MQ Session 3 can apply for:

  1. Extension up to the census date (Domestic and International Students) – If approved, Payment Due Date will be extended to the published census date.

  2. Payment by instalments (International Students Only)-  If approved, an agreement document noting our standard instalment due dates must be signed. Instalment dates are fixed and cannot be amended.
    Standard Instalment Dates (2 instalments):
    • 1st Payment - census date (50% of unpaid balance)
    • 2nd payment - 3 weeks after census date (50% of unpaid balance)

Application Period and Link

Domestic and International students will need to complete the application form through AskMQ within the relevant application period.

Applications can only be submitted for the current study period.

Applications submitted outside of the application period will not be considered and your student account will be subject to Late Payment Fees and Sanctions, if payment is not made by the relevant Payment Due Date.

Outcome of the application will be advised in writing within 3 weeks once all required documents have been submitted. Applications are reviewed in the order they are received in.

  Payment Due Date Opening Date Closing Date Application Link
MUIC Term 4 26 July 2019 8 July 2019 31 July 2019 Applications Closed 
MUIC Term 55 October 201923 September 201910 October 2019Applications Closed
MUIC Term 629 November 201918 November 20194 December 2019Not Open
AFC Term 42 October 201918 September 20194 October 2019Applications Closed
MGSM Term 420 September 20192 September 201925 September 2019Applications Closed
Session 329 November 201918 November 201915 December 2019Not Open

Higher Degree Research
(HDR)

All Higher Degree Research students completing a PhD or MRES will need to complete the application form through AskMQ.

Applications are assessed by the Office of HDR Training and Partnerships (OHDRTP)

Application Link

This link is only to be used by Higher Degree Research (HDR) students completing a PhD or MRES.

Do not use this form if you are a MQ Student completing an undergraduate, postgraduate, foundation or diploma course. Your application will not be assessed.

HDR Fee Extension Application Link

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